Phone Calls to a Wisconsin Inmate | State Prisons and County Jails

Wisconsin state prisons use ICSolutions for phone calls under a contract with the Wisconsin Department of Corrections (Wisconsin DOC). The rate is $0.06 per minute flat - the same for both in-state and out-of-state calls.

Wisconsin has 72 counties, each operating its own jail with independent phone contracts.

Wisconsin DOC officially calls incarcerated individuals "Persons in Our Care" (PIOC) throughout all current materials. "Inmate" and "offender" also appear in some documents.

PART 1 - WISCONSIN DOC STATE FACILITIES

Phone vendor: ICSolutions

"ICSolutions is the contracted provider for the calling service and billing."

Setup: icsolutions.com or call 888-506-8407

Questions about service: 877-870-3259

Rate

$0.06 per minute, flat rate for both in-state and out-of-state calls, plus applicable fees and taxes. International calls: rates vary by country; debit only.

How calls work

PIOCs place outgoing calls only. Incoming calls are not allowed.

Account types:

PIOC self-funded account: PIOCs can establish and fund their own calling accounts and use them to call anyone on their approved list.

Family/friends pre-paid account: Family or friends wishing to accept collect calls must establish a pre-paid account at icsolutions.com or by calling 888-506-8407. This allows the PIOC to call your specific number with charges deducted from your prepaid balance.

Collect calls are available but require a pre-paid account to be set up by the receiving party.

All calls are subject to monitoring and recording except privileged attorney calls.

TABLETS AND MESSAGING

Wisconsin DOC is transitioning from ATG tablets (Advanced Technology Group) to ICS tablets (ICSolutions). As of the current official page, the goal was to have all sites on ICS tablets by early 2025. Confirm your loved one's tablet type before setting up a messaging account.

ICS tablets (ICSolutions - most or all sites):

- Messaging platform: GettingOut app (download from App Store or Google Play) or gettingout.com

- Cost per message: $0.15 per message

- FREE MESSAGES: ICSolutions provides 3 free messages per week. Unused free messages do not carry over to the next week.

- Photos: Can also be sent via GettingOut to ICS tablet users

- Both parties must accept the contact request before messaging begins

ATG tablets (older system - being phased out):

- Messaging platform: CorrLinks (corrlinks.com)

- Messages only - no photos

- After a site deploys ICS tablets, CorrLinks messages will no longer be received

- Do not purchase ATG tablet credits for sites that have already transitioned

If unsure which system your facility uses: ask the PIOC directly, or check the ICS tablet rollout memo at doc.wi.gov.

Wisconsin DOC facilities

Wisconsin DOC operates adult institutions and correctional centers across the state. Major facilities include:

Dodge Correctional Institution (Waupun) - intake facility

Columbia Correctional Institution (Portage)

Green Bay Correctional Institution (Green Bay)

Waupun Correctional Institution (Waupun)

Fox Lake Correctional Institution (Fox Lake)

Racine Correctional Institution (Sturtevant)

Oshkosh Correctional Institution (Oshkosh)

Redgranite Correctional Institution (Redgranite)

Jackson Correctional Institution (Black River Falls)

Stanley Correctional Institution (Stanley)

Taycheedah Correctional Institution (Fond du Lac) - women's facility

Kettle Moraine Correctional Institution (Plymouth)

Wisconsin Secure Program Facility (Boscobel) - maximum security

Plus multiple correctional centers and community corrections facilities

Full facility list: doc.wi.gov/Pages/OffenderInformation/AdultInstitutions/AdultFacilities.aspx

Inmate and Offender Search: appsdoc.wi.gov/lop

(Search for PIOCs sentenced to state prison and currently housed within a DOC facility. Individuals in city or county jails will not appear - contact the relevant jail directly.)

Wisconsin DOC contact:

3099 East Washington Ave., Madison, WI 53704

Phone: 608-240-5000

PART 2 - WISCONSIN COUNTY JAILS (72 counties)

Wisconsin has 72 counties, each operating its own jail with an independent phone contract. Common vendors include ICSolutions, Securus Technologies, and ViaPath/ConnectNetwork.

Milwaukee County Jail: As of March 2025, Milwaukee County was in the process of lowering phone rates under FCC rules, capping calls at $0.06/min and eliminating site commission fees. Vendor: ICSolutions. Verify current rates and setup at the Milwaukee County Sheriff's website.

For all other counties: Go to the county's official website or the county sheriff's website and look for "Inmate Telephone" or "Jail Services." Call the jail directly if not posted online.

What to do before the first call

For a Wisconsin DOC state facility:

1. Find the PIOC's DOC number and current facility at appsdoc.wi.gov/lop

2. Create a pre-paid account at icsolutions.com or call 888-506-8407 (you need the PIOC's DOC number)

3. Fund the account - rate is $0.06/min for domestic calls

4. Wait for the PIOC to initiate the call (outgoing only; no incoming calls permitted)

For a Wisconsin county jail:

1. Find the individual through the county jail's website or inmate search

2. Identify the current vendor

3. Create an account with that vendor

4. Add funds

5. Wait for the individual to call