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Visiting hours for ICIW are subject to change, so it's crucial to confirm them by contacting the facility directly by phone. Please reach out to 515-725-5042, on visitation procedures, applications, or directions to the facility in Mitchellville. Please note that visitors will undergo a thorough search before entering the premises, and personal belongings, including cell phones, are strictly prohibited. Individuals under probation, parole, or community corrections supervision must obtain approval from both their supervising officer and the superintendent before visiting, although such visits are not typically approved.
Visiting Hours
ICIW In-Person Visitation:
Saturday and Sunday only/Limited to 5 people 8:00 am to 4: 00pm (by reservation in Ameelio App)
There are 20 visiting stations per 2 hour time slot. In-Person visitation is scheduled and conducted only through the Ameelio App
ICIW Video Visitation: Friday and Monday only
7:30 am to 5:30 pm (Ameelio App only)
There are 5 GP stations and 2 MLO stations per 1 hour time slot.
Video visitation is scheduled and conducted only through the Ameelio App
*If you do not have access to use the Ameelio app and are an approved visitor with DHS or are an approved Attorney, you may contact the prison directly to manually schedule an in-person visit. To manually schedule a visit with ICIW please call (515) 725-5042 Friday through Monday ask for the Visiting Room Officer.
Special visits are initiated by the Incarcerated Individual.
For visiting information, please visit the department's visiting page.
Reminder: Per the Department visitation policy, all visitors upon entrance to the institutions shall be subject to search. Security and contraband control are critical operational requirements, necessitating a search of all visitors by trained correctional staff. Searches may include but are not limited to, a pat down, metal detectors, electronic ion scanners, other electronic devices, or visual searches. If visitors refuse to comply with the Department visitation policy, entrance to the visiting room will be denied.