Best way to set up inmate phone service

At Story County Jail, the “best” phone option depends on the provider the jail uses, since each facility contracts with a specific phone company.

If you are having trouble with their website, here is the simplest way to move forward:

1. Find the jail’s phone provider
Call the jail directly and ask which company handles inmate calls. This is the most reliable way to avoid confusion.

2. Set up an account with that provider
Once you know the provider, create an account and add funds. This is usually the cheapest way to receive calls compared to collect billing.

3. Avoid collect calls if possible
Collect calls are almost always the most expensive option. Prepaid or funded accounts are more cost-effective.

4. Consider discounted calling options
Services like InmateAid’s discount phone service are designed to lower call costs by making the calls route as local connections, which can save a significant amount over time.

Since you are in Texas and your son is in Iowa, getting the setup right is important to avoid long-distance charges. If the website is difficult to use, calling the provider or the jail directly is often the fastest way to get everything working.