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Reviewed on: April 27,2026
Inmate Phone Calls

citytelecoin says there are no discount calls, is it a scam?

is this service a scam....city telecoin is telling me there is no discounted calls

Of course they are.
Ask The Inmate
Answered by a former federal inmate · 14+ years advising families
✓ Verified answer January 04,2017 · Inmate Phone Calls
1

Of course they are. We have served thousands of folks who have an inmate where CityTeleCoin has the contract.

InmateAid's Discount Telephone Service is not a replacement for the phone service at the jail, we provide a number that will make the calls cheaper when you use it.  We have found a number that is going to be more beneficial.

If you have received calls from your inmate already, you've seen the 318 area code on the caller ID. To get the lowest priced inmate calls, we get you a telephone number matching the rate center of Shreveport LA. Your inmate dials this number and it will ring on your current phone. You will need to register the Shreveport number with CityTeleCoin (just like you would your regular number without our service) who will charge you only for the local call. You cannot accept a collect call from the prison; those calls are $15.

STEP ONE: Give the 318 number to inmate. They are entitled to one free call. When you accept this call, City TeleCoin now knows you are willing to take an inmate's call.
 
STEP TWO: Call City TeleCoin (800-682-0707) and set up a prepaid telephone account using the 318 number and then add money. Again, InmateAid is not a replacement for CTC, the Shreveport number we provide will make the money at CTC last longer.
Another avenue to take is have your inmate buy calling cards from the commissary, you will not need to go online and set this up, the inmate can dial the local number direct with the card. InmateAid takes care of the long distance portion of the call. 

Their price for any call is $5-6 per call. With the Shreveport number, they only charge about $2 per call . The difference in two call prices is why people use the service. Please let us know if you need help getting started. 

Accepted Answer Date Created: January 04,2017
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About this answer: This response was prepared by InmateAid’s editorial team in consultation with former inmates who have direct experience with the federal correctional system. InmateAid has served families of the incarcerated since 2012. This is general information only — not legal advice. Last reviewed April 2026.