How to Add Another Discount Phone Line on InmateAid

Adding a second or additional discount phone line is straightforward from your account dashboard. Here are the steps:

Log into your InmateAid account and go to your Account Dashboard. Click on Discount Telephone. On the next page, click the red button that says Add a Local Line. Follow the prompts to complete the information for the new line, including the facility and the number you want the line to forward to.

Once the new line is processed you will receive a confirmation email with the new number, typically within a couple of hours. Your inmate then needs to submit the new number through the facility's approval process the same way the first line was set up.

If you run into any issues during the process, reach out to InmateAid directly and we will walk you through it.