You will have to let them know. We offer a free letter to notify the inmate of their new number, email us and request a coupon code.
https://www.inmateaid.com/ask-the-inmate/if-i-buy-a-phone-line-will-the-inmate-be-notified-so-they-know-they-can-call-me#answer
Accepted Answer Date Created: January 07,2020