Yes you do. The reason that this works in your favor is the amount you actually spend in a given month. If your calls are costing $5-8 each, we can get a number that will bring the price to about $1.65. The difference in the two prices is why people use InmateAid, if you speak often to your inmate the savings will justify the $19.95/month fee. Here's an example: You pay the carrier $6.00 per call for every day in a month (30 days), the out-of-pocket cost to you is $180.00. If your call is through one of our land lines, the cost to speak to your inmate is $1.65 x 30 or $49.50 (plus the $19.95 fee to InmateAid). Without us, the calls are $180.00, with us the cost of the calls are $69.45 a difference of $110.65 in savings. Our typical user is speaking frequently, if you only talk once a week, this service is not for you. If you would like an honest estimate of whether this service would work for you, please email us (aid@inmateaid.com) your inmate's facility name and your telephone number - we will let you know the facts before you sign up.