The most likely explanation is that your son is in the SHU, the Special Housing Unit, which is the federal Bureau of Prisons term for disciplinary or administrative segregation. When an inmate is placed in the SHU, privileges are significantly restricted across the board. Phone access is typically suspended or severely limited, often reduced to one fifteen-minute call per week. Commissary is restricted. Movement is essentially nonexistent. The fact that video visits are still available while phone calls are not is...

Serving time sucks. It's boring and you are cut off from the world you knew before going in. For me, it felt like i had died but i'm stuck watching my family and friends live on without me. The first year seemed like forever. But, as you point out, the place becomes a home and you adapt to your surroundings. The worst time is when there is something happening outside that you can't attend. For me I missed my mother's...

Absolutely, and this is exactly how the system is designed to work. Not every inmate appears in the search results automatically, particularly those in smaller county jails or facilities that do not share data with public inmate locators. That is not a problem. InmateAid allows you to create a profile manually for any inmate at any facility as long as you know where they are housed. Once you set up the profile with the correct facility information, all of InmateAid's services become...