InmateAid's discount phone service works by providing a local phone number that reduces the per-minute cost of calls from long distance to local rates. The savings come from the difference between those two rate tiers. At Rikers Island, which is located in New York City, calls are already being billed at local rates because the facility is in the same rate center as most New York City phone numbers. There is no long-distance rate to reduce, which means an InmateAid local...

No, your husband will not be able to see photos posted on his profile. Inmates do not have access to the internet, so anything uploaded to an online profile cannot be viewed by them inside the facility. The only reliable way for him to see photos is: Sending them through the mail Using a service like InmateAid to print and deliver the photos Once printed and mailed, he will receive them as physical pictures during mail call. About rare exceptions: There are occasional situations where inmates get...

Inmates who are serving less than a year will usually have their application for marriage denied with the presumption being that such a short wait will not harm the prisoner or prospective spouse. Each partner must be legally eligible and mentally competent to marry. Marriages may be blocked for security or disciplinary reasons; solitary confinement can block access to marriage. Most states do not allow marriage for inmates on death row; California is at least one exception to that rule. Some jurisdictions, such as the state...

Once a letter has been submitted and moves into the automated processing queue, there is no mechanism to intercept or cancel it. The system is designed for speed and efficiency, which means letters move quickly from submission to print to dispatch. By the time a cancellation request reaches anyone, the letter has typically already been processed. What you can do is log into your InmateAid account, navigate to Letters to Inmates, and open the letter to see exactly what was printed...

That situation is frustrating, but it does happen more than it should. Running out of forms or having phones down is usually a staffing or administrative issue, not a policy. Visitation is considered important in every facility, so being “out of forms” for an extended time is not normal. Here is what you can do to move this forward: 1. Contact the facility directly Call and ask for: The visitation department The warden’s office or secretary The chaplain’s office (they often help with family communication issues) Explain clearly that your husband has been...