You will have to set up an inmate profile. Once that is set up in your Account, you may click on "letters and photos" - follow the prompts when selecting photos from the storage on your phone. It is easy to do, but if you are having difficulties please call our offices and we will walk you through it on the phone. 866-966-7100
Read moreIt depends on the facility but there are a number of reputable companies that offer commissary packages at various price-points. You will have to check with the facility to see if it's an approved process.
Read moreReliance is the carrier that has the only contract at the institution where your inmate is incarcerated. InmateAid is not a replacement for Reliance, but a service that will find you a local number matching the rate center of the prison, jail or detention center your inmate calls from. If you are already local, we probably cannot save you money. If your inmate gets moved, there is a likelihood that there would be a different phone service (other than Reliance). InmateAid will get
Read moreThe phone service at Pointe Coupee is Correct Solutions Group. Regardless whether you use InmateAid or not, you will have to use them. They have the contract and all inmate calls must pass through them. Local calls are cheaper than long distance calls through them - if you are not local, we might be able to save you $4-6 per call but you will still be paying them for each local call. You will have to figure out if the
Read moreInmates may not receive calls, they can only dial out. If they call you and you have not set up a pre-paid account the collect calls will cost you $15.00 for 15 minutes. If you set up a prepaid account and the calls are more than $3.00, you should check with us, we can most probably get you a better rate with a new telephone number (that we will forward to your account). SEND US YOUR NUMBER AND THE FACILITY
Read moreInmates do not have access to the Internet. There are however a few services that specialize in sending commissary packages to inmates - loved ones on the "outside" can order online and these nice baskets are delivered to your inmate. Inmates normally order their commissary "inside" once a week and if there are no package services available that would be the only way for them to shop for things not provided by the institution.
Read moreThis is one of the most difficult location situations families face because the US Marshals Service is deliberately quiet about inmate movements for security and safety reasons. Unlike the Bureau of Prisons, which maintains a public inmate locator, the USMS does not have an equivalent public-facing database that updates in real time as people move through their system. When someone is picked up by the Marshals for a federal probation or supervised release violation, they typically go through a
Read moreYou can send a letter to an inmate but before you do it is worth thinking carefully about what you write and what effect it might have. All incoming mail at correctional facilities is read and monitored by staff. Nothing you send is private from the facility's perspective. That means anything you write about your daughter's injuries, the relationship, or your concerns becomes part of the record at that institution. In some cases that information can be flagged and
Read moreGenerally no. Printed calendars are not typically on the approved incoming mail list at most correctional facilities and will usually get rejected at the mailroom before reaching your loved one. The reasoning behind it varies by facility but common concerns include the size of the paper, the format, and anything printed that goes beyond standard letter correspondence. Some facilities flag printed materials that look like they were produced at home rather than coming from an approved publisher or vendor.
Read moreYes. Correctional facilities are legally required to provide medical care to inmates and that obligation does not disappear because someone has a serious or life-threatening diagnosis. The Eighth Amendment's prohibition against cruel and unusual punishment has been interpreted by courts to require adequate medical care for incarcerated people. Deliberately withholding treatment for a known serious condition is a constitutional violation. For a diagnosis as significant as lung cancer, the level of care provided depends largely on which system your
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