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Reviewed on: April 20,2026
Inmate Phone Calls

What's the difference between InmateAid and Reliance Phones

What's the difference between inmate aid and reliance telephone? As far as I know they get reliance cards so how would it work if I sign up for inmate aid. But he has to get their phone cards. And if gets transferred how do I get new local number

Reliance is the carrier that has the only contract at the institution where your inmate is incarcerated.
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Answered by a former federal inmate · 14+ years advising families
✓ Verified answer August 30,2015 · Inmate Phone Calls
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Reliance is the carrier that has the only contract at the institution where your inmate is incarcerated. InmateAid is not a replacement for Reliance, but a service that will find you a local number matching the rate center of the prison, jail or detention center your inmate calls from. If you are already local, we probably cannot save you money. If your inmate gets moved, there is a likelihood that there would be a different phone service (other than Reliance). InmateAid will get you a new number for the next location at no additional cost. You will not have to pay any other fees when your inmate transfers, but you might have to deal with a company other than Reliance. We will navigate the rates with you and help you get the lowest rate possible for wherever your inmate ends up.

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Accepted Answer Date Created: August 30,2015
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About this answer: This response was prepared by InmateAid’s editorial team in consultation with former inmates who have direct experience with the federal correctional system. InmateAid has served families of the incarcerated since 2012. This is general information only — not legal advice. Last reviewed April 2026.