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Subject: Inmate phone calls
Absolutely! The companies that have the local contracts have varying rates. We find the best number for each unique facility. Sometimes the best rate is a local number, other times it's a number from outside of your state that lowers the call price. Send us the name of the facility and your telephone number, we will give you an honest estimate of the savings, if any.
Subject: Relationship issues
Yes, it is worth paying attention to, but it is also worth understanding what is likely driving it before drawing conclusions. Distance in letters from someone who is incarcerated is extremely common, particularly in the early months of a sentence. He is sitting with a lot. Depression, shame, anxiety about what is happening on the outside, and an imagination that tends toward the worst possible scenarios are all standard features of the early incarceration experience. The distance you are feeling in...
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Subject: Inmate search
The site or location number you need to add funds to an inmate's phone account is specific to the phone carrier the facility uses, and it is not something that stays constant across providers or facilities. The fastest way to get it is to call Hoffman Hall directly and ask. The front desk or a counselor can tell you which phone service provider the facility uses and point you toward the right place to add funds. Most facilities use one of...
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Subject: Inmateaid website questions
If you had an account and the inmate was released, you know there are no refunds. But, if you call in and speak with a rep, we will reinstate the number for you and give you a free month.
Subject: Money transfer
Western Union Quick Collect. Deposit will post to offender’s account within 24 hours. For each Quick Collect transaction the following information must be provided:  Pay to: TDCJ – Inmate Trust Fund  Code City and State: TDCJ/TX  Account number with facility: Offender’s TDCJ number and offender’s last name  Attention: Offender’s last name and offender’s first name
Subject: Sentencing questions
Probably nothing more than the county jail
Subject: Relationship issues
Do not give up on someone just because they are going through a hard time. That instinct to stay connected is worth following. People in prison lose contact with friends faster than almost anything else in their lives. The stigma, the distance, the awkwardness of not knowing what to say, all of it causes people to quietly disappear from an incarcerated person's life one by one. By the time someone has been inside for a year, the circle of people still...
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Subject: Inmateaid website questions
The mail service is permitted in every jail, prison and detention center.  We have suppressed letters and photos function where the facility is "postcards only".
Subject: Marriage in prison
Getting married while one partner is incarcerated is possible but it requires working within the facility's rules, and those rules vary significantly from one institution to the next. The first and most important step is for your fiance to contact the chaplain directly. The chaplain is the person inside the facility who handles marriage requests and knows exactly what the process looks like at Arkansas Valley specifically. That conversation will tell you quickly whether marriages are permitted there, what the requirements...
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Subject: Parole, probation & supervised release
The 60-90 days is a range. The offenders that comply perfectly with the programming get out way before the 90 days.
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