Even after you put money on the phone, there are several reasons calls might not be coming through. The most common issue is that your number may not be on his approved call list. Most facilities require inmates to submit a list of approved numbers before any calls can be made. If your number was never added, or was added recently and has not been processed yet, he physically cannot call you regardless of how much money is on
Read moreThey come from Florida and California through an automated system. They are mailed from these places because that is where they are produced
Read moreNot necessarily. There are a few reasons that message comes up, and another scheduled visit is only one of them. The most common explanation is simply that all the available time slots for that inmate have been booked, either by other approved visitors or by the facility itself for programming, counts, or other scheduled activities. Facilities limit the number of video visits an inmate can have in a given period, and once those slots are filled, the system blocks
Read moreNo. Power of attorney does not give you access to an inmate's phone and messaging records, and neither does paying the bill. Inmates retain privacy rights over their communications, at least from other civilians. The facility monitors calls and messages as a matter of policy, and that is disclosed to everyone using the system. But that monitoring belongs to the institution, not to you. Being the person funding the account does not change that. The harder truth here
Read moreYou cannot control who he calls through the facility's general phone system, but you can control what you pay for. If you fund an InmateAid discount phone number, that number works for calls to you only. He cannot use it to reach anyone else. Whatever he does on the facility's regular system with money from other sources is outside your control, but at least you know your money is not financing it. Beyond that, the only real leverage you
Read moreYes, you should wait until they are confirmed at their permanent housing unit to send anything. There is no address for "In Transit".
Read moreIt takes a solid week before your inmate can communicate with you, but you can send something now, and they will get it when they go to "mail call".
Read moreYou have to have a Securus account regardless... but the phone number the inmate dials has a wide range of prices for the same call. So, an InmateAid number will make the Securus call price significantly lower
Read moreNot through any channel other than your inmate's truthfulness... but if you are asking you probably know the answer
Read moreThis is one of the more painful things to sit with, and it deserves a straight answer rather than a soft one. What you are describing is not a contradiction that needs explaining away. It is a pattern, and it tells you something real about where you stand versus where he says you stand. Proposals and declarations of love cost an inmate nothing. They are easy to make from a cell, especially when the person hearing them is on
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