You might have pushed the wrong number on the phone when accepting the call. If you accidentally block your inmate form calling, the system won't let him dial through. This is a measure to protect citizens from being harassed. To reverse this, you will need to call your inmate's counselor and possibly the phone service at the prison to get the block lifted.
Read moreThe phone number provided though the Discount Telephone Service must be given to your inmate, and it's the responsibility of the member/user to do so. Sometimes you can ask a staff member if they will relay the number to your inmate. In most cases, they will cite a rule that they are not allowed. You can get the number by using your old number one last time to let them know to use the new number. OR, you can use
Read moreEvery inmate knows the exact date that they will be released. The first person to ask would be them. If you are not able to communicate or doubt their word you can always call the institution and ask to speak with a case manager or unit secretary to see if they will provide you with this information. In some cases this information is available online.
Read moreNOrmally the good time credit is 15% of the sentence. They are given the credit upon commencement, the inmate can only lose this time, they cannot accrue more time.
Read moreInternet Payments (credit cards via http://www.jailatm.com/) Mail (money orders only - must have inmate name) addressed to Washoe County Jail, ATTN: Inmate Accounting
Read moreYou can write her a [letter](https://www.inmateaid.com/letters). Make sure you include her inmate ID on the envelope. You can use our service it is reliable, convenient and fast.
Read moreInmateAid is NOT a replacement for the phone service at the prison or jail, we make their service cheaper with local phone numbers. Here is how the industry works: The phone service at any particular correctional center is set up through bid process. Whomever has the contract for all inmate outbound calling and to tape record the calls - essentially has a monopoly. Therefore, you have to use them to receive any calls. The choice is whether you
Read morePrison visitation has strict rules about what can be brought inside, and they are enforced without much flexibility. Understanding what is and is not permitted before you arrive saves you from a wasted trip or an embarrassing turn-away at the entrance. The standard across most facilities is that visitors may bring a small amount of change, typically around $20, carried in a clear plastic bag that allows staff to see the contents at a glance. That money is used
Read moreNo. Unused phone minutes or phone account balances do not roll over in the way a cell phone plan might. Whatever time or credit is not used within the allotted period does not carry forward to the next month or quarter. This is true across most prison phone providers, including Securus, ICSolutions, and GTL. The minute allotments set by the facility reset on their own schedule and unused portions simply expire. It is not a system designed with the
Read moreNormally, the disclosure of the location and custody status of an inmate is not made ahead of time for security reasons. The determination is made at the administrative level and the outside world has no impact on these decisions. Even the sentencing judge can only make a recommendation as to where they house the offender, the final decision is up to the Department of Corrections or Bureau of Prisons
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