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Reviewed on: February 13,2016
Inmate Phone Calls

What happens if I accidentally block my inmate's call, how do I fix it?

I put money on my phone for my husband to call me my phone kept on messing up when I tried to accept the call and now he won't call me back I used the kiosk and Bi State to put money on my phone how can I get him to call me back or make sure there's money on the phone and how do I find out if they reduced his charges or not

You might have pushed the wrong number on the phone when accepting the call.
Ask The Inmate
Answered by a former federal inmate · 14+ years advising families
✓ Verified answer February 13,2016 · Inmate Phone Calls
1
You might have pushed the wrong number on the phone when accepting the call. If you accidentally block your inmate form calling, the system won't let him dial through. This is a measure to protect citizens from being harassed. To reverse this, you will need to call your inmate's counselor and possibly the phone service at the prison to get the block lifted.
Accepted Answer Date Created: February 13,2016
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About this answer: This response was prepared by InmateAid’s editorial team in consultation with former inmates who have direct experience with the federal correctional system. InmateAid has served families of the incarcerated since 2012. This is general information only — not legal advice. Last reviewed February 2016.