No, there must be funds on the account. If you choose to accept a collect-call, the per-minute rate is at the highest allowed by law so we encourage folks to avoid this route.

Phone access in prison is generally manageable. Phones are busiest first thing in the morning and before lights out. Most calls are limited to 15 minutes, so even during peak times the line moves steadily and inmates typically get their turn without much difficulty.

Inmates will receive a receipt of deposit in their daily mail. 

they do not roll-over unfortunately

  We have an algorithm that tells our system what number is the lowest priced. We use all of the carrier's own rate calculators to determine if we issue a line or not.  Here is a link to the Securus' Rate Calculator (https://securustech.online/#/rate-quote). This rate calculator allows the customer to see what the rates are for their number and any other number to compare it with. Once you see the big difference in the rates for various phone

You have to set up a pre-paid account with the jail phone carrier if collect calls do not work.

it depends on the location and phone carrier at the prison/jail. if you sign up with inmateAID, we will only issue a line if it can save you money. if not, it is promptly refunded. there is no risk trying it out.

Reception Diagnostic Center (RDC) is a temporary maximum-security prison due to the wide range of custody and security levels of the inmates who go through this facility for classification.  The RDC is usually the first stop for inmates where they will be evaluated, given a physical and psychological exam.  Because it is a temporary facility inmates' programs are limited, so are the perks like visits and phone calls. Therefore your inmate might not get phone privileges until they are designated to a more permanent

Your account is not disabled, only the telephone service transaction is canceled. If we cannot save you money from your current situation then we automatically refund the transaction fee. You can still use our greeting card, postcard, photo and magazine Services. But for the phone calls, your current number is the best option.

Our Phone Service uses an algorithm to determine the best rate for you based on your location, the inmate's location and the carrier the facility uses. If we can't save you money, we do not issue a line. If we issue a line and the calls are not cheaper, we offer you a refund. It works perfectly in about 70% of the cases