The balance of minutes available on the InmateAid Discount Telephone Service may be requested by email to aid@inmateaid.com. If you are close to or exceeding the minute plan, InmateAid will send you notification or Invoice detailing the overage minutes. If you are exceeding the 300-minute Monthly Plan, the better option is to switch to the Quarterly plan which means you pay another $39.90 for the next two months ($19.95 x 2) and receive the 1000 minute/month plan. Each month

Yes, your inmate must dial your number to call you. If he did not bring a list of numbers with him, or he does not know your number you will need to send him a letter or a postcard so that he may put the number on a calling list.

No, that is largely a myth. In police custody, maybe but if he is processed in a county jail, there are no free calls. There will be a payphone that they will have to use and make a collect call. This is a super-expensive way to communicate and it will be $15 per call. We have a program that will allow the calls to be at the cheapest possible rate for that facility. The biggest issue is that

InmateAid is NOT a replacement for the phone service at the prison or jail, we make their service cheaper with local phone numbers (or in the case of Securus, NCIC or City TeleCoin we get out of state numbers to save you money). Sometimes our service can save you as much as $12.00 per phone call, other times it will not save anything. If you would like to get an honest assessment, let us know the name of the facility

You have almost finished the process. You've entered your inmate, their location and your number. The phone carrier at the Central Virginia Regional Jail is Securus. We are not a replacement for them, we get you a local number to make the calls cheaper when you use them. We charge $19.95 per month to get you the number and the forwarding of the long distance call to the phone line you've given us. By getting this local number, you are

The phone service at a particular correctional center is set up through bid process. Whichever company has the contract for all of the inmate outbound calls is doing the business without any competition. Therefore, you have to use them to receive any calls. The choice is whether you pay them for a long distance call (to your number) or a local call (to a number that we get for you). If you are already local, we cannot save you money

They are normally able to call within a few day, even with an ICE hold as long as you have money on the phone carrier that has the contract. We might be able to make those calls less expensive, We get you a new local number matched to the rate center of the detention facility where your inmate is held; it is with that number your inmate dials to connect to you. The savings you receive are different

The service at the San Joaquin County Jail is Securus. We have just checked the rates for this facility and there is an option that will definitely save you money. With your permission, we will reactivate your charges and issue you a number that is actually outside of California altogether. There is a 45% savings per call with this number. Please let us know if this is something you'd like us to do.

You cannot call your inmate, they cannot accept calls. Inmates must initiate the call to you. There are a couple of prisons in Waco, they are [Jack Harwell Detention Center](https://www.inmateaid.com/prisons/jack-harwell-detention-center-lasalle-ice) and the [McLennan County Jail](https://www.inmateaid.com/prisons/mclennan-county-tx-jail-highway-6). Both facilities use GlobalTel*Link as their provider. If you are in Waco, the calls are $1.65, if you are long distance the calls are at least $5.60. If you are not local, we would get you a Waco number which would save you $4.00 per

Since you do not have a number through InmateAID we wouldnt be able to see their call log or have any knowledge of why they haven't called. You might consider looking in to getting one. In most cases, we can find phone numbers that will dramatically reduce the price of a Securus call. Securus posts all their rates online - send us your telephone number, we will match it to your inmate's location ([Monterey County Main Jail](https://www.inmateaid.com/prisons/monterey-county-main-jail)) and give you an