Depending on where they are calling from, the standard times are 6am - 9:30pm. The phones are turned off during "count time" and lockdowns.

Not easy to locate "former inmates". You can start with the facility where they were last incarcerated to see if they have a forwarding address, halfway house, etc.

The cost of each inmate call into the states from Puerto Rico is about $1.00 per minute

Your inmate can write you anytime they want. Even if they do not have any money to buy stamps, there is a program for inmates that have no money on their book, they can ask their counselor and the stamps and writing materials will be provided.

The letters are sent via US Mail. The staff that receives and hands out the mail does not offer a verification. You will know they received it because they will tell you - if gets sent back we will investigate and let you know why it didn't. In those cases, we fix the problem and resend it for you at no charge. The service is very reliable, we've been successfully doing this for many years

No, there are no cells in any federal prison camp. The inmates all live in an army-style barracks. It is all open in one big room with about 100 bunk beds lined up in rows separated by lockers. The bathrooms, showers and laundry rooms are attached.

There are precious few things a loved one can actually do for an inmate to make their stay more bearable. Keeping in contact with them, sharing holiday photos and sending things that help them pass the time like magazines and books are a hugely beneficial - especially during the holidays. InmateAid has all the services that you'd need to keep organized and connected until they come home. We applaud your efforts! 

Yes, the inmates may write you through our Letters from Inmates service. We are essentially being your postal address, the inmates writes back to you with our address, we scan it into your account and you can access it through your My Account portal. Inmates have no Internet access. People like the privacy this affords, some do not want their own address used. We estimate it takes 2-3 business days for the mail to reach the facility. Once there, the staff

Your inmate has to fit the profile of what the facility will permit in the way of a marriage. We suggest having them contact their counselor and/or chaplain to get the specifics. If they have a long sentence, there is a chance but if it's short they will never allow it.

Inmates must initiate the call. They cannot receive incoming calls. Depending upon where there are, there will be ONE carrier that you must use. You can accept a collect call from the inmate, set up a prepaid account or the inmate might be able to pay for their own calls from their commissary account. The carrier's prices are tiered. InmateAid finds the best number to use on THEIR system. In many cases, we can save your inmate $12.00 per call with