InmateAid is designed to be as simple and accessible as possible, but questions about how the platform works are completely normal, especially for first-time users navigating a stressful situation. This section covers the most common technical and account questions including how to create an account and set up an inmate profile, how to send letters and photos through the platform, how the discount phone service works and when your number will be ready, how to track the status of a letter or money transfer, what to do if an order did not go through as expected, how to update an inmate's facility information after a transfer, and how to contact InmateAid's support team when you need help. The guidance here is written to get you back on track as quickly as possible so you can focus on what matters, staying connected with your loved one. See also our sections on Send Inmate Mail, Inmate Phone Calls, and Money Transfer.
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Subject: Inmateaid website questions
The process is straightforward and keeps your personal address completely private throughout.
Your inmate writes a physical letter and mails it to InmateAid's postal address, which they can get from any outgoing envelope you have sent them through the platform. When the letter arrives at InmateAid, it gets scanned and uploaded directly to your account dashboard. You receive an email notification with a link letting you know there is a letter waiting for you.
To read the letter you unlock it for...
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every day various elements are updated.
Subject: Inmateaid website questions
The process is simple and costs your inmate nothing on their end.
Every letter and postcard sent through InmateAid includes InmateAid's Florida address as the return address on the envelope. When your inmate wants to write back, they simply address their reply to that Florida address and mail it out through the facility's regular outgoing mail using a postage stamp. That stamp is the only thing it costs them, and indigent inmates who have no money on their books can typically...
Read moreSubject: Inmateaid website questions
we answer the questions every day. sometimes the question is redundant to others that have been already answered in this forum. use the search feature to see if that is the case for a question you might have asked.
Subject: Inmateaid website questions
yes, it works for every jail and prison in the US
Subject: Inmateaid website questions
Yes, and we have a great service called Letters from Inmates that allow the inmate to use the InmateAid address to receive your mail without giving out your physical address. There is a section located on your Account Dashboard where incoming inmate mail is placed for your review.
Subject: Inmateaid website questions
"Ex-inmates" answer these questions - we are released and have a great job working for InmateAid. of course it is legitimate, there are over one million people on this site every month - saving money on inmate calls, and communicating in the only ways possible (postcards, letters, photos, greeting cards).
Subject: Inmateaid website questions
Usually within a few hours. You will receive an email and you can find the answers in your Account Dashboard as well
Subject: Inmateaid website questions
The inmate can reply at no cost to them except for the cost of the stamp
Subject: Inmateaid website questions
Not unless they have an illegally hidden smartphone inside. The site is not in communication with the inmates.
Subject: Inmateaid website questions
Click on this link: https://www.inmateaid.com/members/inmates/new to create an InmateAid Inmate Profile
Subject: Inmateaid website questions
We will resend it to the new location for you at no charge.
Subject: Inmateaid website questions
Yes, and the process is built directly into your InmateAid account.
When you send a letter through InmateAid, the return address on the envelope is InmateAid's Florida address. Your inmate writes their reply on paper, addresses it to that Florida address, and mails it out through the facility's regular outgoing mail with a postage stamp. InmateAid receives the letter, scans it, and places it in your account under a section called Inmate Response Letters in your Account Dashboard.
You will receive an...
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Anyone can create an inmate page to communicate with them using the InmateAid app platform. There is NO charge or cost of any kind to add an inmate. Most of the inmate page data is added by InmateAid from the various facilities across the country
Subject: Inmateaid website questions
Answers are sometimes redundant or duplicates of what we have previously answered. All of your questions have been answered - and there are several similar answers posted on the site from months and years past.
