InmateAid is designed to be as simple and accessible as possible, but questions about how the platform works are completely normal, especially for first-time users navigating a stressful situation. This section covers the most common technical and account questions including how to create an account and set up an inmate profile, how to send letters and photos through the platform, how the discount phone service works and when your number will be ready, how to track the status of a letter or money transfer, what to do if an order did not go through as expected, how to update an inmate's facility information after a transfer, and how to contact InmateAid's support team when you need help. The guidance here is written to get you back on track as quickly as possible so you can focus on what matters, staying connected with your loved one. See also our sections on Send Inmate Mail, Inmate Phone Calls, and Money Transfer.
Related InmateAid Services
Subject: Inmateaid website questions
YES, we have been helping folks who have someone locked up since 2012, the testimonials are exactly as received. We are convenient and reliable and offer the best prices for any service you are looking for. If you have any questions before buying, please mail us at aid@inmateaid.com.
Subject: Inmateaid website questions
Yes, the Service is $1.49 per mail piece. We scan the letter and place it in a .pdf for you to download. Many people like to keep their home addresses private. INmateAID gives you a layer of security if needed.
Subject: Inmateaid website questions
No. InmateAid collects inmate data from all of the public inmate locator websites.
Subject: Inmateaid website questions
yes it does, since 2012 serving nearly a million people
Subject: Inmateaid website questions
InmateAid cannot disclose who created a specific inmate profile, and that policy applies without exception regardless of the circumstances.
Inmate profiles on InmateAid come from two sources. The first is the platform's automated database, which pulls publicly available inmate information from correctional systems across the country and incorporates it into the site. The second is individual users who create profiles manually when setting up their accounts to send letters, photos, or other services.
Because inmate information is drawn from public records, anyone...
Read moreSubject: Inmateaid website questions
InmateAid was founded in April 2012 by someone who spent 66 months in federal prison and understood firsthand what families on the outside actually need. Not a corporate interpretation of it. The real thing. That origin shapes everything about how the site operates, from the tone of the answers in this archive to the way the phone service is priced to the fact that mail gets resent at no charge when something goes wrong.
The people who find InmateAid are rarely...
Read moreSubject: Inmateaid website questions
Only the price of a stamp.
Subject: Inmateaid website questions
Neither, exactly, and that is what makes this different from anything else you will find online.
The answers on Ask The Inmate come from someone who has been on the inside. The founder of InmateAid spent 66 months in federal prison before building this platform in April 2012. That firsthand experience is the foundation of every answer written here. Not a corrections officer's perspective, not a lawyer's carefully hedged language, not a social worker who has read about incarceration. Someone who...
Read moreSubject: Inmateaid website questions
Most questions are answered within a few hours. When your question has been responded to, you will receive a notification by email and the answer will also appear in your InmateAid account dashboard. Both places, so you will not miss it.
If your question did not get answered, there are a couple of reasons that happens. The most common one is that a very similar question has already been addressed somewhere in the archive. With over 5,000 questions and answers logged...
Read moreSubject: Inmateaid website questions
InmateAid tracks the outgoing side of the process, not the delivery confirmation at the facility end. Here is what that means in practice.
When you place an order, a confirmation email goes out with the details of what was sent and when. From there, everything ships through the United States Postal Service, and standard USPS transit times apply. The general window is two to three business days from the date of mailing to reach the facility's mailroom, though destination and distance...
Read moreSubject: Inmateaid website questions
InmateAid works with every correctional facility in the United States including Tallahassee CRC, and your boyfriend does not need to do anything in advance to receive what you send.
Here is exactly how it works. When you write a letter through InmateAid, it is not delivered as an email to your boyfriend. The letter gets printed on paper by InmateAid's processing facility and mailed through the US Postal Service to the prison just like any other piece of physical mail. Your...
Read moreSubject: Inmateaid website questions
Yes, InmateAid's mail services are available for inmates at Garza County Jail in Texas, and that includes both letters and photos sent directly from your phone or computer.
The process is straightforward. You upload the photos or write the letter through the InmateAid platform, and everything gets printed on quality stock and mailed out via USPS. Letters arrive at the facility within two to three business days and go through the standard mailroom inspection before being handed out at mail call....
Read moreSubject: Inmateaid website questions
an ex-inmate is answering these questions. this is not a direct line to any current inmate.
Subject: Inmateaid website questions
Yes, as do all of the federal facilities. For instance, if you are not a local call from Edgefield, we can get you a local phone line that will forward to your current number and drop the 15-minute call to only $0.90.
