InmateAid is designed to be as simple and accessible as possible, but questions about how the platform works are completely normal, especially for first-time users navigating a stressful situation. This section covers the most common technical and account questions including how to create an account and set up an inmate profile, how to send letters and photos through the platform, how the discount phone service works and when your number will be ready, how to track the status of a letter or money transfer, what to do if an order did not go through as expected, how to update an inmate's facility information after a transfer, and how to contact InmateAid's support team when you need help. The guidance here is written to get you back on track as quickly as possible so you can focus on what matters, staying connected with your loved one. See also our sections on Send Inmate Mail, Inmate Phone Calls, and Money Transfer.
Related InmateAid Services
Subject: Inmateaid website questions
Some of the inmate profile data is created by the Users - sometimes the person enters "today's date" in that box.. Unless we have the person you are referring to, we wouldn't know the reason that the release date is incorrect..
Subject: Inmateaid website questions
For frequent members of the site, the wallet provides insider deals for all of the products and services on the site. Using wallet funds allows you to get more for your money - power phone callers, daily or weekly writers and much more.
Subject: Inmateaid website questions
In most cases the letter will find its way to your friend regardless of whether it went to the main site or the annex. Correctional facilities that operate multiple sites on the same campus or within the same system typically have mail forwarding procedures in place for exactly this situation. Staff at the receiving mailroom generally know where to redirect mail when an inmate is housed at an adjacent or connected site.
TCIX, the Turney Center Industrial Complex in Only, Tennessee,...
Read moreSubject: Inmateaid website questions
You can get a prepaid visa card at any drug store or target, walmart or grocery. Any of those cards will work with our services
Subject: Inmateaid website questions
Yes, inmates can write back, and the way the addressing works is one of the features people appreciate most about the service.
When InmateAid sends a letter to your inmate, the return address printed on the envelope is InmateAid's address in Florida. Your personal home address does not appear anywhere on the outside of the envelope. Your inmate sees your name as you registered it on the account, and whatever you choose to share within the body of the letter itself...
Read moreSubject: Inmateaid website questions
The people answering on here are not in prison now. We used to be incarcerated, we work for InmateAid who employs us to answer these questions the best way we know how, unedited, from our experiences and some from what you see others go through. We get thousands and thousands of requests... there are a great majority that are the same. We can't answer them all, so if yours is the same question that is already posted already on the site,...
Read moreSubject: Inmateaid website questions
email us the change at aid@inmateaid.com and we will update it for you
Subject: Inmateaid website questions
Yes, absolutely.
Subject: Inmateaid website questions
You may add just about any picture you have on your smartphone or computer. The upload function is simple and easy to use as any uploading feature you've used anywhere else. There are a maximum amount of four you can add per postcard. Or, you may select from hundreds of greeting cards and feel-good cards that provide an uplifting message, too.
Subject: Inmateaid website questions
Log onto your Account Dashboard. Under services, there are several selections. Click on Letters to Inmates. To access letters you have written and sent and kept in draft are available there for your review. You may download them into a pdf file with a click, too.
Subject: Inmateaid website questions
of course. why would you think the services offered wouldn't be helpful. most people dont know how to navigate through the various ways around the prison/jail "thing". most would have to seek out how to help an inmate in need. we can't make it better, just easier and super-convenient. you can get a coupon for almost anything on here to try if for free or a deep discount in some cases. if you have smomething specific you are concerned about,...
Read moreSubject: Inmateaid website questions
InmateAid costs your inmate nothing. The service is entirely free on their end and always has been.
The only thing your inmate needs to write back is a postage stamp and something to write on, both of which are available through the facility's commissary or provided to indigent inmates by the institution. They write their reply on paper, address it to InmateAid's Florida address printed on the envelope you sent them, and mail it out through the facility's regular outgoing mail....
Read moreSubject: Inmateaid website questions
The InmateAid Wallet allows members to participate in special offers where the Wallet balance will have more purchasing power than if you didnt have the Wallet. Look for valuable details coming soon in your email or text message.
Subject: Inmateaid website questions
"Letters from Inmates"... if you have mail from an inmate, we scan it and send you an email with a link to the letter. If you cannot find the email , log on to oyur account and go the the My Account dashboard and the link Letters from Inmates is where you will find them.
Subject: Inmateaid website questions
For most facilities, as many as you can stuff in there. There are some facilities with a 10 photo limit, but it is rare. Check with the facility page on InmateAid, if there are restrictions, we post them in "extra information"
