Our staff will not be in the office for their safety - please email all communication requests to aid@inmateaid.com. Thank you for your understanding and cooperation.

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Subject: Offender phone calls

Go to your My Account area on the website. Click on Discount Telephone Service, click Add a Local Line, then select the state, the facility name, your telephone number and the calling plan you wish to buy. Go to checkout and then the pay page. Enter your debit card or credit card and pay. You will get an email confirmation of your purchase and in about an hour, you will get your new local telephone number emailed to you to

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Subject: Offender phone calls

Our service provides a local number to make the calls through the prison telephone service much cheaper than if your inmate is calling you long distance. You can call us and we can help you set this up 866-966-7100. If you are more comfortable doing it online, go to the My Account section and click on Discount Telephone Line. Click the red button "Add a Local Line". Enter the state, facility, inmate name and id number, YOUR telephone number and

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Subject: Offender phone calls

The phone service is used in conjunction with Global Tel (GTL) also known as offenderconnect.com. Here is how it works... We get you a local line matching the rate center of the prison your inmate is in. Your inmate dials this local number and it will ring on your current phone. You will need to register the local number with GTL (just like you would your long distance number without our service) who will charge you only for the local

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Subject: Offender phone calls

InmateAid gets you a telephone number that is local to the jail. It will ring on your telephone number, which will remain the same. Local calling prices are as much as 90% less than long distance calls. You will only pay the jail telephone company for the local call, InmateAid provides the long distance at about 6.6 cents per minute.  

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Subject: Offender phone calls

Our service gets a local teelphone number for your inmate to use. The prison prepaid service used without a local number cost 8-10 times more. If you have more questions please feel free to write or email at aid@inmateaid.com

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Subject: Offender phone calls

You may use our letter writing service to notify your inmate of the new number, we will give you a coupon code which will pay for it. If they are moved to a different facility send us an email at aid.inmateaid.com with the new facility name and state, we will have the new number for you within an hour

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Subject: Offender phone calls

The member has the responsibility to get the new local number to the inmate. If you would like a coupon for the letter service, please let us know and we will pay for it so that you can notify your inmate of the change.

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Subject: Offender phone calls

Yes, Securus will always get something for connecting the calls from the prison, they have the contract to tape record the calls and can charge higher rates than normal because there is no competition to push prices lower. Your decision to use us is based on how much calling you will do. We estimate there is a savings of $5 to $15 per call, with 10 or more calls per month, the savings more than pay for the $19.95 service

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Subject: Offender phone calls

Our policy is simply:  "Let us know the new facility name and we will get a new number for you in an hour; no charge!"

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Subject: Offender phone calls

Putting money on their books allows them to buy phone cards which will by-pass any fees that Infinity charges to set up a pre-paid account. One downside, once the money is in the inmate's account, they can use it as they choose, so they can call other people or use the money for items sold at the commissary. Some people might care about that, others not so much but we want to give you both sides. You might consider what

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