Depending on the facility, it could be immediate or it might be several days. If your inmate has to go through Admissions & Orientation, there will be a short delay before the privileges are set up and working for your inmate.

Yes, you have to use the number we provided WITH the system at GTL for the savings benefits to be realized. Go to connectnetwork.com and set up the account with all of your pertinent information BUT use the number we issued as your number.

You can access the number through your My Account area of the website after you have logged in. Click on "Discount Telephone" and go to the red button that says "Add Local Line". Then add your inmate's state, prison name, their name and ID number and the telephone number you want the new line to ring to.  Then select the Monthly (300 minutes) or Quarterly (1000 minutes) Plan and then go to the "Pay Now" page. Once you have completed the

Your inmate can call home by calling collect but AT&T does not have the contract with the jail, you will be paying GTL for this collect call. Please be mindful that this is the most expensive way of receiving and inmate call, it will cost at least $14.99 per 15 minutes.  GTL has a prepaid option through their website. The cost of the calls vary depending upon where the call connects. If you are inter-state long distance, the cost of

The phone service at a particular correctional center is set up through bid process. In this case, Global Tel*Link has the contract for all inmate outbound calling and to tape record the calls - essentially a monopoly. Therefore, you have to use them to receive any calls. The choice is whether you pay GTL for a long distance call (to your number) or a local call (to a number that we get you). If you are already local, we cannot

You will need to get that number to him either by mail, in-person or on the telephone. the jail personnel will not forward the message.

If your inmate calls are routing through a long distance number to you, the VERY best way is to get a line that is matched to the rate center of the prison. The prison phone companies normally charge much higher rates for long distance calls versus local calls. We can get a better rate through this matching process. Our fee is $19.95 which is covered by the savings in about 4-5 calls in most cases. Depending on the number of

Unfortunately you will have to get the number to your inmate as the prisons will not relay messages of any kind from the outside into an inmate. We have a reliable letter service that you may use - ask us and we will provide a coupon code to send the new local number to your inmate.

When we deliver the new line to you via email within one hour from the time you sign up, and it is ready to go. You are to give the local line we provisioned to your inmate to make their outbound calls with. It will ring to your phone without interfering with your current service. The prison phone carriers maintain a monopoly on outbound calling with only one variance to saving money, the price difference for a local call versus

The phone service at the all of the jails and prisons are set up through bid process. Whoever has the contract for all inmate outbound calling and to tape record the calls has a monopoly contract. Therefore, you have to use them to receive calls. The choice is whether you pay them for a long distance call or a local call. The price is usually a pretty sizable difference Here is how it works... We get you a local line