Website function questions — Ask the Inmate
InmateAid is designed to be as simple and accessible as possible, but questions about how the platform works are completely normal, especially for first-time users navigating a stressful situation. This section covers the most common technical and account questions including how to create an account and set up an inmate profile, how to send letters and photos through the platform, how the discount phone service works and when your number will be ready, how to track the status of a letter or money transfer, what to do if an order did not go through as expected, how to update an inmate's facility information after a transfer, and how to contact InmateAid's support team when you need help. The guidance here is written to get you back on track as quickly as possible so you can focus on what matters, staying connected with your loved one. See also our sections on Send Inmate Mail, Inmate Phone Calls, and Money Transfer.
Related InmateAid Services
Lot of inmates do their bid all alone. No one to call, to write, or visit them. The criteria is that they are property of the state or the United States (in federal). The staff isn't interested in the mudane social life of a con, the COs don't work that hard. Reading profiles would be over and above their job description.
Read moreMany of the inmate profiles are created by the friends and family members of the offender. The information is not independently verified by InmateAid unless requested. The profiles are created so that the member of the site may communicate and interact with their inmate of choice. Therefore, we suggest that the release date on the NCDPS is the accurate one. We apologize if the date posted here gave you false hope of an earlier release, but that is not the case. We have
Read moreYou just did... but what is your REAL question ??
Read moreYES, absolutely! This is exactly how the website is set up to assist you "aid your inmate".
Read moreyes, absolutely
Read moreThere are three types of search - two are free. First choice is that most of the facilities have their own search link. We provide that link on all the prison pages under "find an inmate at this facility". The second is the search of the InmateAid database which is "user-generated content". Users create an inmate profile to correspond with their inmate using the InmateAid services. If there are no profiles for the inmate you are seeking, then you
Read moreNooooo, this is for the Users. The inmates do not have access to the internet (or they are not supposed to)
Read moreWhen letters or photos show a pending status for longer than usual, it is understandably concerning, particularly when you are relying on that communication to reach someone who is counting on hearing from you. In most cases, however, a prolonged pending status is a display issue on the account side rather than an indication that the letters have not been sent. InmateAid processes letters and photos through an automated API connection with its fulfillment partner. Once an order is
Read moreIn your My Account area, click on "Letters from Inmates"
Read moreThey do not leave the site when the inmate is released. They are there until the owner of the account decides to deactivate. We are going to send you and email to show you that yours are safely in your account.
Read more