Website function questions — Ask the Inmate
InmateAid is designed to be as simple and accessible as possible, but questions about how the platform works are completely normal, especially for first-time users navigating a stressful situation. This section covers the most common technical and account questions including how to create an account and set up an inmate profile, how to send letters and photos through the platform, how the discount phone service works and when your number will be ready, how to track the status of a letter or money transfer, what to do if an order did not go through as expected, how to update an inmate's facility information after a transfer, and how to contact InmateAid's support team when you need help. The guidance here is written to get you back on track as quickly as possible so you can focus on what matters, staying connected with your loved one. See also our sections on Send Inmate Mail, Inmate Phone Calls, and Money Transfer.
Related InmateAid Services
The questions are answered normally within a few hours - you are notified via email, the response is also in your Account Dashboard. When a question is not answered immediately, it means that there are several similar questions already answered. If it is a question about a specific inmate we do not answer those. We are answering the ones that we haven't answered before and that will help other people who might be running into the same issue. There are over 5,000
Read moreInmateAid works with EVERY penal facility in the United States. The mail is printed and sent via US Mail and is handed to the inmate at "mail call". We have been successfully serving over one million people a month now, and in business since 2012.
Read morean ex-inmate is answering these questions. this is not a direct line to any current inmate.
Read moreThe inmate uses the InmateAid postal address to send their correspondence. We scan their letters to you into your Account Dashboard. You are sent an email notification with a link to retrieve the letter. There is a charge of $1.59 to the recipient to unlock the letter.
Read moreevery day various elements are updated.
Read moreIt is free for the inmates, but there is a nominal fee to retrieve their correspondence on your end
Read morewe answer the questions every day. sometimes the question is redundant to others that have been already answered in this forum. use the search feature to see if that is the case for a question you might have asked.
Read moreyes, it works for every jail and prison in the US
Read moreYes, and we have a great service called Letters from Inmates that allow the inmate to use the InmateAid address to receive your mail without giving out your physical address. There is a section located on your Account Dashboard where incoming inmate mail is placed for your review.
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