Our staff will not be in the office for their safety - please email all communication requests to aid@inmateaid.com. Thank you for your understanding and cooperation.

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Subject: Website function questions

We sent it again this morning, please chcek your spam folder. Also, check your Account dashboard,it is displayed there as well

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Subject: Website function questions

First, check the locator on the prison page - the link sends you to the actual locator from the facility. If they are not providing it, go to vinelink.com, they might have it. If they fail, send us the inmate's name and facility and we'll search for you.

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Subject: Website function questions

We have Users create profiles. We have a service that provides updates for daily inmate designations - and all of the data is co-mingled. For instance, I was booked into a county jail for 8 days (profile showed me at Pulaski Co), then I was transferred to a CoreCivic facility for 89 days (second profile showed me at West Tennessee Detention Facility), then I was transferred to FTC-Oklahoma City and finally to FCI-Miami. So, essentially I had four profiles with

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Subject: Website function questions

The new phone number is posted in your account and is emailed to you (check the spam folder, too). When you go to your My Account area, click on Discount Phone calls and the new number is displayed along with the forward-to number, the inmate's prison, next billing date, and even a cancel the recurring charges button, too.

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Subject: Website function questions

InmateAid is for all 50 states, federal, state, county and ICE

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Subject: Website function questions

Some of the inmate profile data is created by the Users - sometimes the person enters "today's date" in that box.. Unless we have the person you are referring to, we wouldn't know the reason that the release date is incorrect..

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Subject: Website function questions

For frequent members of the site, the wallet provides insider deals for all of the products and services on the site. Using wallet funds allows you to get more for your money - power phone callers, daily or weekly writers and much more.

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Subject: Website function questions

Yes, the correspondence will transfer to where the inmate is housed. In the event that an inmate gets moved and the letter comes back, we will resend it for you at no charge.

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Subject: Website function questions

You can get a prepaid visa card at any drug store or target, walmart or grocery. Any of those cards will work with our services 

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Subject: Website function questions

InmateAid sends the letters to the inmate with our return address in Florida. The inmate does not see anything about you other than the name you register with. If you write other information in the letter you send, that is your business to share with whomever you choose. Once the inmate writes you back though our Letters from Inmates service, the letter is received here and scanned intop your account. You will receive an email that it is there for

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