Website function questions — Ask the Inmate
InmateAid is designed to be as simple and accessible as possible, but questions about how the platform works are completely normal, especially for first-time users navigating a stressful situation. This section covers the most common technical and account questions including how to create an account and set up an inmate profile, how to send letters and photos through the platform, how the discount phone service works and when your number will be ready, how to track the status of a letter or money transfer, what to do if an order did not go through as expected, how to update an inmate's facility information after a transfer, and how to contact InmateAid's support team when you need help. The guidance here is written to get you back on track as quickly as possible so you can focus on what matters, staying connected with your loved one. See also our sections on Send Inmate Mail, Inmate Phone Calls, and Money Transfer.
Related InmateAid Services
West Memphis, Arkansas, has two separate facilities that serve different functions, which is why you are finding two different addresses. The West Memphis City Jail on Broadway is a municipal facility that typically holds people arrested by West Memphis city police for local offenses. It is a short-term holding facility for people awaiting arraignment or serving brief sentences on city charges. The Crittenden County facility on Tyler Road handles county-level arrests and longer-term detention for people charged with
Read morestate and federal prisons pages on InmateAid have inmate locator links that display the inmate's ID number, their current facility, and sometimes a release date. most county jails have them online, some do not... we suggest you try vinelink.com to start
Read moreYES, we have been helping folks who have someone locked up since 2012, the testimonials are exactly as received. We are convenient and reliable and offer the best prices for any service you are looking for. If you have any questions before buying, please mail us at aid@inmateaid.com.
Read moreYes, the Service is $1.49 per mail piece. We scan the letter and place it in a .pdf for you to download. Many people like to keep their home addresses private. INmateAID gives you a layer of security if needed.
Read moreNo. InmateAid collects inmate data from all of the public inmate locator websites.
Read moreyes it does, since 2012 serving nearly a million people
Read morethis happens often, and unfortunately, we cannot disclose the originator of an inmate profile. most inmate profiles are culled from the internet and entered into our cumulative database for use by anyone that uses the site. Some users like to write famous inmates and since they are a "captive audience", many get replies.
Read morethank you for the kind words!
Read moreOnly the price of a stamp.
Read moreformer inmate, hired by InmateAid to answer these questions
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