❌
☰
Reviewed on: April 13,2026
Inmate Phone Calls

What Happens if My InmateAid Phone Payment Is Declined?"

I added money on my card the morning the 20 dollars should have been took out. Will i still have my local phone number?

If a monthly payment is declined, your discount phone number is not permanently lost.
Ask The Inmate
Answered by a former federal inmate · 14+ years advising families
✓ Verified answer September 30,2014 · Inmate Phone Calls
1

If a monthly payment is declined, your discount phone number is not permanently lost. InmateAid holds the number for you and no one else can be assigned that number while your account is being resolved.

Once the payment is made successfully, the number is reinstated and your inmate can continue using it without having to go through the facility approval process again. The number stays yours.

If you added funds to your card and believe the payment should now go through, contact InmateAid directly and let us know. We will process the payment and confirm the number is active. The sooner you reach out, the faster the line is restored and the less disruption there is to your communication.

0
Accepted Answer Date Created: September 30,2014
Was this helpful?
LOGIN

My situation is different — ask your own question.

Our advisors answer within 24 hours. Free, always. Former federal and state inmates with direct experience.

About this answer: This response was prepared by InmateAid’s editorial team in consultation with former inmates who have direct experience with the federal correctional system. InmateAid has served families of the incarcerated since 2012. This is general information only — not legal advice. Last reviewed April 2026.