Why an inmate suddenly stops calling or writing

When someone who has always stayed in contact suddenly goes quiet, it is usually not because they do not want to talk. There are a number of common reasons this happens, especially early in a case.

Here are the most likely possibilities:

Intake or housing changes
If he was recently moved, in classification, or placed in a different housing unit, phone access can be limited or temporarily shut off.

Phone or account issues
Even if money is on the account, there could be:

• A problem with the phone provider
• Your number not approved yet or removed
• Technical issues with the system

Lockdown or restrictions
Facilities go into lockdown often, which can stop all calls and movement without notice.

Disciplinary issues
If he got into trouble, phone privileges can be taken away for a period of time.

Medical or mental health
If he is in the infirmary or under observation, communication may be restricted.

Emotional stress
Some inmates pull back when they are overwhelmed, especially with court coming up. It is not always about the relationship, sometimes they are just dealing with their situation internally.

What you can do right now:

• Call the facility and ask to speak with a counselor, case manager, or chaplain
• Ask if he is okay and if there are any restrictions on his communication
• Keep writing so he knows you are there when he is able to respond

You are doing the right things. When the silence is out of character, it is usually something on the facility side, not a reflection of how he feels about you.