Why Can't My Inmate Get Through on the Discount Phone Number?

If your fiance has registered the number through the facility's phone system and is still unable to get through, there are a few possible explanations worth working through before assuming the number itself is the problem.

Confirm the number is fully approved. Registering a number through a service like OffenderConnect is one step, but the facility's phone provider also needs to process that registration and activate the number on their end. That approval is not always instant and can take a day or two after submission. Confirm with OffenderConnect or the facility's phone provider that the number has been fully cleared and is showing as active in their system.

Check whether the number is blocked. In rare cases a new local number can be flagged or blocked by the phone carrier for reasons that are not always obvious. If the number appears to be approved but calls still are not connecting, it is possible there is a block on the line.

Request a replacement number. If the number appears to be blocked and the issue cannot be resolved quickly, InmateAid can issue a replacement number the same day. There is no penalty for requesting a replacement and no additional cost if the original number is not functioning properly. Contact InmateAid directly and we will get a new number to you promptly.

The goal is for the calls to connect. If the current number is not working after the approval process is confirmed complete, a replacement is the fastest path to getting communication established.