Recently Asked
Inmate Care Packages
How to Send Care Packages to an Inmate in Prison?
Sending a care package to someone in prison is not as simple as boxing up items and shipping them from home. Most correctional facilities do not accept...
Send Inmate Money
How to send money to a inmate in Jail or Prison?
Sending money to an inmate is one of the most practical things you can do to support someone on the inside. Money on their books gives them access to...
General Prison Questions-Terminology
"What is the difference between jail and prison?
Jail and prison are two distinct types of correctional facilities that serve different purposes, house different populations, and operate under different...
Inmate Phone Calls
How do I get a phone call from my husband who has just been transported there
When an inmate arrives at a new facility, phone access does not begin immediately. There is an intake and orientation process that typically takes one to two...
More Questions
How do I order canteen online for an inmate?
It depends on the facility, there are some good vendors who have great deals (compared to the commissary options)...…
It depends on the facility, there are some good vendors who have great deals (compared to the commissary options)... but you should contact the nit secretary at the facility to get their rules
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How can I change a wrong forward-to number?
send an email to aid@inmateaid.com for any corrections or general assistance…
send an email to aid@inmateaid.com for any corrections or general assistance
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If I buy the phone line system, can they call me at a number not from the states?
The phone system through InmateAid allows you to "use a local number" inside the United States so that your inmate doesn't have to absorb the high cost of…
The phone system through InmateAid allows you to "use a local number" inside the United States so that your inmate doesn't have to absorb the high cost of international calls
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What is quickest way to get in touch with inmate and call him on the phone
You cannot call an inmate, the inmate MUST initiate the call.…
You cannot call an inmate, the inmate MUST initiate the call. If you want to get the conversation started, send them a postcard with your number on it
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Me Registré en InmateAid Pero Mi Familiar No Puede Llamarme. ¿Cómo Funciona?
Buenos días.…
Buenos días. Entendemos su confusión y estamos aquí para ayudarle. Hay dos pasos importantes que deben completarse antes de que su familiar pueda llamarle.
Primero - comparta el número nuevo con su familiar
Cuando se registró en el servicio de llamadas de InmateAid, recibió un número de teléfono nuevo por mensaje de texto y por correo electrónico. Ese número también está disponible en su panel de cuenta en InmateAid. Este es el número que su familiar debe marcar desde adentro de la...
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How Does an Inmate Know When Phone Time Is Added?
The prison phone system does not send inmates a notification the way a bank might send a text alert when a deposit is made.…
The prison phone system does not send inmates a notification the way a bank might send a text alert when a deposit is made. They generally find out one of two ways.
The most common way is simply by attempting a call. When your son picks up the phone and dials out the automated system will confirm there are available funds or minutes in the account before the call connects. If the balance was zero before and now has funds the...
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Is someone visiting my husband
The list of visitors to an inmate housed in prison or jail is not for public consumption, this information is not available to anyone but prison personnel and…
The list of visitors to an inmate housed in prison or jail is not for public consumption, this information is not available to anyone but prison personnel and the inmates themselves.
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I'm trying to let my fiance know that I have money on my phone so he can call
Maybe send them a postcard with your number on it…
Maybe send them a postcard with your number on it
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Oklahoma Holiday Visits: Do You Need to Be on the List?
No.…
No. Being on the approved visitation list is a requirement at Oklahoma Department of Corrections facilities, regardless of the day. Holidays do not create an exception to that rule. If your name has not been submitted, approved, and cleared through the facility's background check process, you will not be allowed in.
The approved visitor list exists for security reasons and applies consistently. Some facilities are even more restrictive around holidays due to higher visitor volume and tighter staffing. Showing up without...
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How soon after arrival will inmates be able to make calls?
Inmate phone privileges begin after orientation, usually within the first two weeks.…
Inmate phone privileges begin after orientation, usually within the first two weeks. They will have to have some money in their inmate account or they could call you collect (THE most expensive prison call). If they have money to call, they can call every day...
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Can I pay for a good care box with food stamps?
No, we doubt that the 'for-profit' prison package companies would take food stamps as payment.…
No, we doubt that the 'for-profit' prison package companies would take food stamps as payment.
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How to provide a TV and earphone to an inmate (Inmate Virginia Package)
They sell them through the commissary…
They sell them through the commissary
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if you are banned from one prison will it carry over to the next prison
Yes, probably for the same reason...…
Yes, probably for the same reason... usually a felony on your record or something similar will prohibit you from visitation
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Does Huerfano County Jail in Walsenburg Colorado have video visits?
We are not certain, there are two facilities in Walsenburg, the Huerfano County Detention Center (719) 738-1740 and Huerfano County Correctional Center (719)…
We are not certain, there are two facilities in Walsenburg, the Huerfano County Detention Center (719) 738-1740 and Huerfano County Correctional Center (719) 738-3246... give them a call to see if they have video visits
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When an inmate gets here how long does it take to get visits?
Usually, a week or two depending on their orientation schedule…
Usually, a week or two depending on their orientation schedule
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