Georgia has two separate phone systems. The Georgia Department of Corrections (GDC) operates all state prisons under a single statewide contract with Securus Technologies. Georgia's 159 counties each operate their own jails and contract phone services independently.
GDC uses "offenders" throughout its official materials. The state prison system is one of the largest in the country, housing nearly 60,000 adults under incarceration.
PART 1 - GEORGIA STATE PRISONS (GDC)
The Georgia Department of Corrections contracts with Securus Technologies for all phone services at state prison facilities statewide.
How GDC phone calls work
Offenders place outgoing calls only. You cannot call into the facility to reach an offender. The offender calls from a facility phone to numbers on their Call Allow List. When a call connects, a pre-recorded announcement plays identifying the facility. You then accept or decline.
Call Allow List: All calls are restricted to numbers on the offender's approved Call Allow List. The offender manages their list. Your number must appear on it before you can receive any calls.
All calls are subject to monitoring and recording. Call forwarding and three-way calling are not permitted. Maximum call length is 25 minutes per call.
Setting up a Securus account
Online: securustech.net
Phone: 1-800-844-6591 (Securus customer service)
Three account types are available:
Pre-Paid Collect: You fund an account tied to your phone number. The offender calls your number and costs are deducted from your balance. Multiple telephone numbers can be added to one pre-paid collect account.
Direct Bill: Costs are billed directly to you through Securus Correctional Billing Services. A credit check is required.
Debit Calling: The offender transfers money from their trust account to a Securus debit calling account in $1 increments to fund their own calls. Offenders can call any number on their Call Allow List using debit funds.
Calling rates - GDC statewide (Securus contract)
| Call Type | Per Minute Rate | Cost of 25-Minute Call |
|---------------|------------------------------|------------------------------|
| Local | $0.08/min | $2.00 |
| Long Distance | $0.08/min | $2.00 |
| International | $0.08/min + international fees | $2.00 + international fees |
Rates do not include associated taxes or regulatory fees.
Funding fees
There are no funding fees of any kind for Pre-Paid Collect accounts:
- IVR, website, or online deposit: $0.00
- Live agent deposit: $0.00
- Check or money order deposit: $0.00
Maximum deposit: $200.00 per transaction.
Note on FCC rate caps: The FCC 2025 IPCS Order (effective April 6, 2026) caps large prisons at $0.10/min plus $0.02 facility additive. Georgia's $0.08/min rate is below that ceiling.
Video visits and messaging - JPay
GDC offers video visits and electronic messaging through JPay (a Securus subsidiary). JPay handles the video visit and messaging platform separately from the Securus phone system. Video visit accounts are set up through JPay. A 30-minute video visit is approximately $3.95.
For JPay account setup and video visit scheduling, visit jpay.com.
Legal calls
Attorney calls at GDC facilities are handled under confidentiality protections. To arrange unmonitored attorney calls, attorneys should contact the specific facility directly.
GDC contact information
Inmate concerns and questions: 404-656-4661
GDC headquarters: 300 Patrol Road, Forsyth, GA 31029
Offender locator: gdc.georgia.gov/offender-info/find-offender
GDConnect (GDC family portal): gdconnect.gdc.ga.gov
PART 2 - GEORGIA COUNTY JAILS (159 counties)
Georgia has 159 counties - more than any state except Texas. Each county operates its own jail independently from the GDC. The vendor, rates, rules, and setup process vary by county. A Securus account funded for a GDC state prison does not work at a county jail, even at jails that also use Securus.
Georgia counties have historically paid very high commission rates to their phone providers - averaging around 59.6% of gross call revenue going back to counties as kickbacks. This contributes to higher per-minute rates at many county jails. The FCC 2025 IPCS Order (effective April 6, 2026) now caps county jail rates regardless of commission arrangements.
How to find the current vendor for a county jail
Go to the county sheriff's official website and look for pages labeled "Inmate Telephone," "Inmate Services," "Jail," or "Visitation." The vendor name, website, and customer service number will be listed there. If not found online, call the jail directly. Vendor contracts change; always verify before setting up an account.
Major vendors at Georgia county jails
ICSolutions: Used at Fulton County Jail (since May 15, 2024) and Clayton County Prison. Setup at icsolutions.com; 1-888-506-8407.
Securus Technologies: Used at Gwinnett County Jail and others. Setup at securustech.net; 1-800-844-6591.
ViaPath / ConnectNetwork (formerly GTL): Used at some Georgia county jails. Setup at connectnetwork.com; 877-650-4249.
Notable county examples (verify before relying on this information)
Fulton County Jail (Atlanta):
Switched from Securus to ICSolutions effective May 15, 2024.
Current vendor: ICSolutions (icsolutions.com | 1-888-506-8407)
Video visits: 30 minutes; inmates receive up to 2 video visits per day depending on floor location
Payments also accepted: Visa/MasterCard, Western Union, money orders/cashier's checks
Mail-in payments: ICSolutions, Attention Customer Service, 2200 Danbury Street, San Antonio TX 78217
Attorney calls: contact Jail Security Office at 404-613-2181 before accepting calls to register for unrecorded calls
Fulton County Jail main: 404-613-2024
Clayton County Prison (Corrections Department):
Current vendor: ICSolutions (customer@icsolutions.com)
Approved list: up to 10 numbers; submitted by inmate on arrival
Phone hours: Monday-Friday 4:30pm-9:45pm; weekends and holidays 8:00am-11:00pm
Daily limits: 30 minutes on weekdays; 40 minutes on weekends
Gwinnett County Jail:
Current vendor: Securus Technologies
Setup: securustech.net or 1-800-844-6591
All calls monitored and recorded
Gwinnett County Sheriff inmate services: gwinnettcounty.com/government/departments/sheriff/inmate-services
Cobb County, DeKalb County, Cherokee County, and all other counties: Contact each county jail directly or check its official website for the current vendor, rates, and setup instructions.
What to do before the first call
For a GDC state prison:
1. Find the offender's GDC number and current facility at gdc.georgia.gov/offender-info/find-offender
2. Ask the offender to add your phone number to their Call Allow List
3. Set up a Securus account at securustech.net or by calling 1-800-844-6591
4. Fund your Pre-Paid Collect account (or fund the offender's Debit account if using that method)
5. Wait for the offender to initiate the call
For a Georgia county jail:
1. Find the inmate through the county jail's inmate search or the county sheriff's website
2. Identify the current phone vendor from the jail's official website
3. Create an account with that vendor only
4. Add funds
5. Confirm with the inmate that your number is on their approved list
6. Wait for the inmate to call
Frequently asked questions
Who provides phone calls at Georgia state prisons?
Securus Technologies statewide. Setup at securustech.net or 1-800-844-6591.
How much do GDC calls cost?
$0.08 per minute for all domestic calls. No funding fees. Maximum deposit $200.
What is the Call Allow List?
The list of phone numbers the offender is approved to call. All calls are restricted to numbers on this list. The offender manages the list. Coordinate with them to get your number added.
What is the maximum call length at GDC?
25 minutes per call.
Who handles video visits at GDC?
JPay (a Securus company). Set up a JPay account at jpay.com. A 30-minute video visit is approximately $3.95.
Do county jails use the same Securus system as GDC state prisons?
Not necessarily and not automatically. County jails contract independently. Fulton County switched to ICSolutions in 2024. Gwinnett uses Securus. Others vary. Always verify the specific county jail's vendor before setting up an account.
Is Fulton County Jail still Securus?
No. Fulton County Jail switched from Securus to ICSolutions effective May 15, 2024. Set up at icsolutions.com or call 1-888-506-8407. ====================================================================
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