Phone Calls to a Missouri Inmate | State Prisons and County Jails

Missouri has two separate phone systems. The Missouri Department of Corrections (MODOC) operates state prisons statewide under a contract with Securus Technologies. Missouri's 114 counties and St. Louis City each operate their own jails and contract phone services independently.

Missouri stands out in this series for one reason: the state passed its own rate cap laws covering both systems. A 2024 law caps state prison call rates at $0.12 per minute. A 2025 law (HB 495, signed March 26, 2025) caps Missouri county and city jail rates at $0.12 per minute. These laws apply to in-state calls, which the FCC historically could not regulate.

Missouri DOC uses "offenders" in official materials.

PART 1 - MISSOURI STATE PRISONS (MODOC)

Phone vendor: Securus Technologies

How MODOC phone calls work

Offenders cannot receive incoming calls. Offenders place outgoing calls using a personal identification number (PIN) through an automated security system. Calls go to numbers on the offender's approved calling list.

Call types available:

- Debit: The offender purchases debit minutes from the canteen or a facility kiosk and calls from approved numbers.

- Prepaid (Advance Connect): You fund an account tied to your specific phone number (BTN - Bill To Number). When the offender calls that number, costs are deducted from your balance.

- Collect (Direct-Bill): Charges appear on your monthly phone bill. Collect calls are not available to cell phones, VoIP numbers, or numbers that do not accept third-party billing.

Tablets: Offenders also have access to JPay tablets with a Securus phone application installed. Tablet calls use the same Securus account.

Prohibited: Offenders cannot place toll-free or three-way calls. Detection of a three-way call may result in disconnection, a block placed on that number, or a conduct violation.

Setting up a Securus account

Online: securustech.net

Phone: 800-844-6591

Email: customerservice@securustech.net

To receive prepaid (Advance Connect) calls:

1. Set up a Securus account at securustech.net or call 800-844-6591.

2. Fund the account tied to your phone number.

3. Wait for the offender to initiate the call using their PIN.

All calls are monitored and recorded for security purposes. A recorded message plays throughout the call alerting you that it originates from a correctional facility.

Rate - Missouri state prisons

Missouri enacted a law in August 2024 capping state correctional center phone rates at no more than $0.12 per minute. This cap applies to domestic calls and is set by Missouri state law, not just the FCC's national cap.

The actual rate under the Securus contract may be at or below $0.12/min. Verify the current rate at securustech.net or call 800-844-6591 before funding your account.

Blocking unwanted calls

To block calls from a specific facility: follow the prompts when a call comes in, or call Securus at 800-844-6591.

Note: The facility cannot block calls to your phone number directly. If you continue to receive unwanted calls after blocking, contact the specific facility. If the offender can be identified by PIN, the facility can direct them to stop contacting you.

Email and messaging (eMessaging)

Securus charges a fee for electronic messaging. Messages are sent and received using "stamps" purchased through a Securus Online account. All messages, photos, and VideoGrams are reviewed by facility staff before delivery. Stamps are not refunded if content is rejected.

To send messages: set up a Securus Online account at securustech.net.

Video visits

Video visits - both remote (from your home or device) and on-site - are available through Securus. Remote visits are scheduled at least 72 hours in advance through securustech.net, in 30-minute blocks on a first-come, first-served basis. On-site video visits are scheduled in two-hour blocks. Visitors must have a Securus account and their own device and internet connection for remote visits.

MODOC facilities

Missouri operates adult correctional institutions throughout the state.

Facility addresses: doc.mo.gov/facilities/adult-institutions/address-listing

Offender search: web.mo.gov/doc/offSearchWeb/

Warden listing: doc.mo.gov/facilities/adult-institutions/warden-listing

MODOC contact:

constituentservices@doc.mo.gov

Contact form: doc.mo.gov/contact-us

PART 2 - MISSOURI COUNTY AND CITY JAILS (115 jurisdictions)

Missouri has 114 counties and the independent City of St. Louis, giving it 115 jail jurisdictions. Each operates its own jail and contracts phone services independently. Missouri's 2025 law (HB 495, signed March 26, 2025) caps domestic call rates at these jails at $0.12 per minute.

Common vendors at Missouri county and city jails

Securus Technologies: Used at many Missouri county jails. Setup at securustech.net; 800-844-6591.

ICSolutions: Used at some Missouri county jails. Setup at icsolutions.com; 888-506-8407.

Other vendors: Some jurisdictions use additional vendors. Always verify before setting up an account.

Notable examples (verify before relying on this information)

Greene County Detention Center (Springfield):

5100 W. Division St., Springfield, MO 65802 | 417-868-4040

Vendor: Securus; securustech.net; 800-844-6591

Boone County Jail (Columbia):

2121 County Dr., Columbia, MO 65202 | 573-875-1111

Vendor: ICSolutions; icsolutions.com; 888-506-8407

For all other counties: Go to the county sheriff's or county government's official website and look for "Inmate Telephone" or "Jail Phone Services." Call the jail directly if not posted online.

What to do before the first call

For a MODOC state prison:

1. Find the offender's number and current facility at web.mo.gov/doc/offSearchWeb/

2. Ask the offender to add your phone number to their approved calling list

3. Set up a Securus Advance Connect account at securustech.net or call 800-844-6591

4. Fund the account

5. Wait for the offender to call using their PIN

For a Missouri county or city jail:

1. Find the individual through the county jail's website or inmate search

2. Identify the current vendor from the jail's official website

3. Set up an account with that vendor

4. Add funds

5. Wait for the individual to call