Nebraska's state prison system uses two separate platforms for different types of communication. The Nebraska Department of Correctional Services (NDCS) uses ViaPath (GTL) for phone calls and GettingOut for tablet-based messaging and video visits. These are two different companies with separate accounts.
Nebraska's 93 counties each operate their own jails with independent phone contracts.
NDCS uses "incarcerated individual" throughout official materials.
PART 1 - NDCS STATE PRISONS
Phone calls - ViaPath (GTL)
The phone call vendor for NDCS state facilities is ViaPath, also known as GTL (Global Tel*Link).
ViaPath customer service: 877-650-4249
ViaPath technical support: 800-646-6283
Contact form: viapath.com/contact-us
How phone calls work:
The incarcerated individual must first submit a phone request to add your number to their approved phone list. Once the number is approved, they can use the housing unit phone to call you. You cannot initiate a call to the facility. All calls are monitored and recorded.
Setting up a ViaPath account: Visit connectnetwork.com or call 877-650-4249 to set up a prepaid (AdvancePay) account tied to your phone number. AdvancePay automated: 800-483-8314 (available 24 hours).
Rate: The current per-minute rate is not published on the official NDCS page. Available rate data as of 2024 show Nebraska state prison calls at approximately $0.03-$0.0625/min - well below the FCC 2025 IPCS Order ceiling of $0.12/min for large prisons. Verify the exact current rate at connectnetwork.com or by calling 877-650-4249 before adding funds.
Tablet messaging and video - GettingOut
NDCS distributes tablets to incarcerated individuals. The tablet uses the GettingOut platform (GettingOut.com) for messaging, photos, and video visits.
GettingOut support: 1-866-516-0115 or gettingout.com/contact-us
Note: Tablet distribution can take several weeks after an individual arrives at a facility. Until the tablet is issued and programmed, mail is the primary way to communicate.
GettingOut and ViaPath are separate companies with separate accounts. A ViaPath phone account does not give you access to GettingOut messaging, and vice versa.
Mail - TextBehind (digital delivery)
All personal mail from family and friends - letters, pictures, drawings - is digitally delivered via the tablet's "Facility Messages" app. You send physical mail; NDCS digitizes it through TextBehind and delivers it to the tablet.
Mail processing address for all NDCS facilities:
[Facility Name]
Nebraska Department of Correctional Services
[Incarcerated Individual's full name and ID number]
P.O. Box 247
Phoenix, MD 21131
For mail delivery issues: info@TextBehind.com
NDCS facilities
Community Corrections Center-Lincoln | 402-471-0740
Community Corrections Center-Omaha | 402-595-2010
Nebraska Correctional Center for Women (NCCW) - York | 402-362-3317
Nebraska Correctional Youth Facility - Omaha | 402-595-2000
Nebraska State Penitentiary (NSP) - Lincoln | 402-471-3161
Omaha Correctional Center | 402-595-3963
Reception and Treatment Center (RTC) - Lincoln | 402-471-2861
Tecumseh State Correctional Institution (TSCI) | 402-335-5998
Note: RTC in Lincoln serves as the intake facility for all adult males. New arrivals are assessed and classified at RTC before transfer. During this period, communication may be limited while phone list approval and tablet distribution are in progress.
Incarcerated individual locator: dcs-inmatesearch.ne.gov/Corrections/COR_input.jsp
NDCS Central Office:
P.O. Box #94661, Lincoln, NE 68509-4661
Phone: 402-471-2654
Web: corrections.nebraska.gov
Concerns or issues:
- Phone/email issues: contact ViaPath at viapath.com/contact-us
- GettingOut issues: 1-866-516-0115 or gettingout.com/contact-us
- Phone/visiting restrictions, classification, transfer: write to the facility warden
- Other concerns: NDCS Chief Inspector at corrections.nebraska.gov/report-concern-or-commendation
PART 2 - NEBRASKA COUNTY JAILS (93 counties)
Nebraska has 93 counties, each operating its own jail. County jails contract phone services independently from NDCS. Common vendors include ViaPath/ConnectNetwork, ICSolutions, Securus Technologies, and NCIC Inmate Communications. In-state county jail call rates are subject to oversight by the Nebraska Public Service Commission (PSC).
How to find the current vendor for a county jail: Go to the county sheriff's official website and look for "Inmate Telephone," "Inmate Services," or "Jail" pages. Call the jail directly if not posted online.
Common vendor support lines:
ViaPath/ConnectNetwork: 877-650-4249 | connectnetwork.com
ICSolutions: 888-506-8407 | icsolutions.com
Securus: 1-800-844-6591 | securustech.net
What to do before the first call
For an NDCS state facility:
1. Find the incarcerated individual's number and current facility at dcs-inmatesearch.ne.gov/Corrections/COR_input.jsp
2. Ask the individual to submit a phone request adding your number to their approved calling list
3. Set up a ViaPath AdvancePay account at connectnetwork.com or call 877-650-4249
4. Fund the account
5. Wait for the individual to initiate the call
For a Nebraska county jail:
1. Find the individual through the county sheriff's website or inmate search
2. Confirm the current phone vendor
3. Set up an account with that vendor
4. Add funds
5. Wait for the individual to call
Frequently asked questions
Who provides phone calls at Nebraska state prisons?
ViaPath (GTL). Customer service: 877-650-4249. Setup at connectnetwork.com.
What is the GettingOut platform?
GettingOut handles tablet-based messaging, photos, and video visits. It is a separate system from ViaPath phone calls and requires a separate account. Support: 1-866-516-0115.
How does my number get approved?
The incarcerated individual must submit a phone request listing your number. Once approved by facility staff, you can receive their calls.
What is the rate?
Not published on the official NDCS page. Available 2024 rate data shows approximately $0.03-$0.0625/min. Verify at connectnetwork.com or 877-650-4249 before funding.
Why is the mailing address in Phoenix, Maryland?
All personal mail to NDCS incarcerated individuals is sent to a TextBehind processing center in Phoenix, MD, where it is digitized and delivered to the individual's tablet. This is the current system for all NDCS facilities. ====================================================================
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