If someone you love is locked up in Vermont, getting money into their account covers commissary - food, hygiene, phone time, writing supplies - and keeps the connection alive. Vermont runs a unified corrections system: the Vermont Department of Corrections (VTDOC) oversees all adult incarceration and community supervision statewide, including pretrial defendants. There are no separate county jails in Vermont.
VTDOC uses Access Corrections - also known as the Keefe Trust Account - as the primary commissary deposit platform. Phone calls run through a separate system (ICSolutions), and tablet access uses a third platform (JailATM). Understanding which platform does what prevents money from landing in an account where it can't be used.
A note on scam requests
VTDOC's official constituent services page includes a direct warning: if an incarcerated person asks you to deposit funds into another incarcerated person's account, do not do it. This practice is often connected to contraband or fraud. There is no legitimate reason your loved one needs you to fund someone else's account. If you receive such a request, contact the person's caseworker or facility Superintendent.
State facilities: VTDOC and Access Corrections
Vermont has six correctional facilities, all operated by VTDOC. A small number of men are held out of state due to capacity.
The commissary account is the Access Corrections account, also called the Keefe Trust Account. Funds deposited here cover commissary purchases - food, hygiene, clothing, and other approved items. The incarcerated person can also transfer funds from this account to their ICS Debit account for phone calls and tablet premium content.
How to fund the Access Corrections/Keefe Trust Account
Online - go to accesscorrections.com and create or log in to your account. Find the person by name and ID number and deposit by credit or debit card. You can also order Vermont commissary packages through vermontpackage.com, which also allows fund deposits. For online ordering assistance, email customersevice@securepak.net or use the live chat at the bottom of the Access Corrections webpage.
By phone - call Access Corrections at 1-866-345-1884 or 1-800-546-6283. Live help available. Fees apply.
By deposit coupon and money order - download the blank deposit coupon from the VTDOC constituent services page at doc.vermont.gov/information-inmate-families-and-friends, pick one up in any facility lobby, or get one from the incarcerated person directly. A sample coupon showing correctly filled-out forms is also available on the VTDOC page. Fill out the coupon completely, attach your money order, and mail. Facility addresses are listed at doc.vermont.gov/correctional-facilities.
The incarcerated person's ID number is required for all deposit methods. Find it using the Vermont Inmate Locator at doc.vermont.gov/information-inmate-families-and-friends.
Phone calls: ICSolutions (separate from commissary)
Phone calls at VTDOC facilities run through ICSolutions - a separate platform from Access Corrections. There are two ways to fund phone calls, and they work differently.
Prepaid Collect (through ICSolutions directly) - go to icscorrections.com/facilities/vt_doc.html and use the "Prepaid Collect" option. Funds added this way are tied to the specific phone number you use to add them. The incarcerated person can only use these funds to call you back at that specific number. They cannot use Prepaid Collect funds to call anyone else.
For general phone access (calling any approved number) - add funds to the Access Corrections/Keefe Trust account. The incarcerated person can then transfer those funds to their ICS Debit account, which they can use to call any number on their approved telephone list.
Do not add funds through the "Debit (Incarcerated Individual-Prepaid)" option on the ICS website. That option does not accept deposits from outside. Use Access Corrections for general phone funding.
For ICSolutions customer service, call 888-506-8407 or visit icscorrections.com/facilities/vt_doc.html.
Note about call blocking: ICSolutions phone numbers are sometimes flagged as robocalls by mobile carriers. If you are not receiving calls from your loved one, add the facility-specific ICSolutions number to your contacts. Find those numbers on the VTDOC constituent services page, or call ICSolutions at 888-506-8407.
Tablets: JailATM Gold Passes
ICS Tablets have been distributed to all VTDOC facilities. To purchase Gold Passes - which give the incarcerated person one hour of full tablet access including all available features - use JailATM at deposits.jailatm.com. Instructions for purchasing Gold Passes are on the VTDOC constituent services page.
Tablet premium content (beyond the Gold Pass) is funded from the ICS Debit account, which is fed from the Access Corrections/Keefe Trust account.
Note on ViaPath/GettingOut transition
All funds previously held with ViaPath/GettingOut have been transferred to Access Corrections/Keefe Trust accounts. If you still have a GettingOut balance, contact ViaPath at 1-866-516-0115 to request a refund. The GettingOut account must still be active for ViaPath to process it.
VTDOC facilities
Chittenden Regional Correctional Facility - South Burlington
Marble Valley Regional Correctional Facility - Rutland
Northeast Correctional Complex - St. Johnsbury
Northern State Correctional Facility - Newport
Northwest State Correctional Facility - St. Albans
Southern State Correctional Facility - Springfield
A small number of men are housed out of state. Information for families of incarcerated individuals held out of state is at doc.vermont.gov/information-inmate-families-and-friends/inmates-housed-out-state.
VTDOC contact
280 State Drive, NOB 2 South
Waterbury, VT 05671-2000
(802) 241-2442
doc.vermont.gov
Constituent Services: online portal at doc.vermont.gov/information-inmate-families-and-friends
Portal hours: Mon-Fri 7:45 a.m. to 4:30 p.m.
No separate county jail system
Vermont does not operate separate county jails. VTDOC is the sole agency overseeing all incarceration statewide, including pretrial defendants. If someone is incarcerated in Vermont under state jurisdiction, they are in the VTDOC system.
Federal custody in Vermont
Vermont has no federal Bureau of Prisons facility. Vermont federal defendants are typically held at FCI Berlin (New Hampshire) or FMC Devens (Massachusetts). Federal deposits go through the BOP Trust Fund via Western Union, MoneyGram at retail, or online at bop.gov. You need the eight-digit BOP register number. Do not use VTDOC methods for federal inmates.
What to know before you send anything
Access Corrections (Keefe Trust) is for commissary and as the source for phone/tablet funding through transfer. Use accesscorrections.com or call 1-866-345-1884.
Phone accounts use ICSolutions - a separate platform. Prepaid Collect funds only call back the number that funded them. For the incarcerated person to call anyone, fund the Keefe Trust account instead.
JailATM is for tablet Gold Passes only. For commissary and phone, use Access Corrections.
Do not fund another incarcerated person's account if asked. This is a common fraud scheme in Vermont facilities.
Vermont has no county jails - VTDOC handles all incarceration statewide.
Related pages:
/prisons/vermont
How to write a letter to someone in a Vermont facility
Send mail and photos through InmateAid
Arrest Record Search (affiliate)
Frequently asked questions
What vendor does Vermont DOC use for commissary deposits?
Access Corrections, also known as the Keefe Trust Account. Online at accesscorrections.com, by phone at 1-866-345-1884 or 1-800-546-6283, or by deposit coupon with money order mailed to the facility.
What is the deposit coupon and how do I get one?
A paper form required for mailed money orders. Download the blank coupon from doc.vermont.gov/information-inmate-families-and-friends, pick up one in any facility lobby, or get one from the incarcerated person. A sample coupon showing correct form is also on the VTDOC page.
How do I fund phone calls?
Two options: (1) Use the ICSolutions Prepaid Collect option at icscorrections.com - funds tied to your specific number, incarcerated person can only call you back. (2) Add funds to the Access Corrections/Keefe Trust account - the incarcerated person can transfer those to their ICS Debit account to call any approved number. Do not use the "Debit (Incarcerated Individual-Prepaid)" option on the ICS site - it does not accept deposits from outside.
What is the Keefe Trust Account?
Another name for the Access Corrections account in Vermont. Same platform, same login.
What are Gold Passes?
One-hour blocks of full tablet access purchased through JailATM at deposits.jailatm.com. Separate from commissary and phone accounts.
What happened to ViaPath/GettingOut funds?
All ViaPath/GettingOut funds were transferred to Access Corrections/Keefe Trust. If you still have a GettingOut balance, contact ViaPath at 1-866-516-0115 for a refund.
Does Vermont have county jails?
No. VTDOC is the sole corrections agency in Vermont, overseeing all incarceration including pretrial detention.
How do I find a VTDOC inmate's ID number?
Use the Vermont Inmate Locator linked from doc.vermont.gov/information-inmate-families-and-friends.
Is there a federal prison in Vermont?
No. Vermont federal defendants are typically held at FCI Berlin (NH) or FMC Devens (MA). Use the BOP Trust Fund via bop.gov with the eight-digit BOP register number. ====================================================================
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