Vermont does not use a centralized mail scanning address. Mail goes directly to the facility where the incarcerated individual is housed. Vermont uses "incarcerated individuals" as its primary term.
Vermont has six correctional facilities - all operated by the Vermont Department of Corrections (VTDOC), which is the sole agency overseeing all forms of incarceration in the state. Vermont also houses a small number of men out of state due to lack of bed space; see doc.vermont.gov/information-inmate-families-and-friends/inmates-housed-out-state for that process.
Sending mail - letters and correspondence
Mail goes directly to the facility. Address every piece of mail using:
- Incarcerated individual's name
- Their ID number
- Full facility name and address
Find the incarcerated individual's ID number and facility using the Inmate Locator linked from the VTDOC Constituent Services page at doc.vermont.gov/information-inmate-families-and-friends.
Mail is subject to inspection and screening by correctional facility staff. Specific content restrictions are governed by VTDOC Policy #409.05 - Inmate Mail, Publications, and Audio/Video Regulations.
Six facility mailing addresses
Chittenden Regional Correctional Facility (CRCF)
[Incarcerated Individual Name, ID Number]
7 Farrell Street
South Burlington, VT 05403
Phone: 802-863-7356
ICSolutions facility number: 1-802-419-0471
Marble Valley Regional Correctional Facility (MVRCF)
[Incarcerated Individual Name, ID Number]
167 State Street
Rutland, VT 05701
Phone: 802-786-5830
ICSolutions facility number: 1-802-712-0092
Northeast Correctional Complex (NERCF & CCWC)
[Incarcerated Individual Name, ID Number]
1266-1270 US Route 5
St. Johnsbury, VT 05819
Phone: 802-748-8151
ICSolutions facility number: 1-802-397-5192
Northern State Correctional Facility (NSCF)
[Incarcerated Individual Name, ID Number]
2559 Glen Road
Newport, VT 05855
Phone: 802-334-3364
ICSolutions facility number: 1-802-995-5137
Northwest State Correctional Facility (NWSCF)
[Incarcerated Individual Name, ID Number]
3649 Lower Newton Road
Swanton, VT 05488
Phone: 802-524-6771
ICSolutions facility number: 1-802-330-4485
Southern State Correctional Facility (SSCF)
[Incarcerated Individual Name, ID Number]
700 Charlestown Road
Springfield, VT 05156
Phone: 802-885-9800
ICSolutions facility number: 1-802-909-3228
Photos
Vermont's specific photo rules are governed by Policy #409.05. Photos may be included in correspondence subject to content review. Consult the policy or contact constituent services for current restrictions. VTDOC has not adopted a third-party photo service requirement.
Sending money - Access Corrections (Keefe Trust Account)
Friends and family deposit funds into the incarcerated individual's account for commissary purchases and telephone time.
Access Corrections (also called the Keefe Trust Account): AccessCorrections.com
- Online deposits at accesscorrections.com
- Deposit coupon by mail: coupon forms available from incarcerated individuals, in facility lobbies, and on the VTDOC website. A sample deposit coupon and blank coupon (with instructions) are at doc.vermont.gov/information-inmate-families-and-friends.
- Unable to order online: call 1-800-546-6283 or 1-866-345-1884
- Vermont Package Programs (vermontpackage.com): purchase property or add funds
VTDOC caution: If an incarcerated individual asks you to deposit funds into another incarcerated individual's account, do not do it. This is often connected to contraband, fraud, or coercion. If you receive such a request, contact the individual's caseworker or Superintendent.
Phone calls - ICSolutions
All six VTDOC facilities use ICSolutions for phone service.
Two types of phone accounts:
Prepaid Collect (set up by family/friends): family adds funds so the incarcerated individual can call only the specific number used to set up the account. Cannot be used to call anyone else. Set up at icscorrections.com/facilities/vt_doc.html.
ICS Debit (funded through commissary): family deposits funds into the Access Corrections (Keefe Trust) account. The incarcerated individual transfers funds to their ICS Debit account and can then call any approved number from their phone list.
ICSolutions customer service: 888-506-8407
Full rates and information: icscorrections.com/facilities/vt_doc.html
No fees or surcharges are applied to telephone calls - state and federal taxes apply.
Calls from ICSolutions can sometimes be flagged as robocalls and blocked by carriers. To prevent this, save the ICSolutions number for your loved one's facility to your phone contacts. The facility numbers are:
- CRCF (South Burlington): 1-802-419-0471
- MVRCF (Rutland): 1-802-712-0092
- NERCF (St. Johnsbury): 1-802-397-5192
- NSCF (Newport): 1-802-995-5137
- NWSCF (Swanton): 1-802-330-4485
- SSCF (Springfield): 1-802-909-3228
If carrier blocking persists, also save ICSolutions' customer service number (888-506-8407) and contact your carrier.
Tablets - ICS tablets
ICS tablets have been distributed to all VTDOC facilities. Tablets provide phone calls, messaging, video visitation, educational resources, and entertainment.
Gold Passes provide one hour of flex tablet use. Purchase at JailATM.com (deposits.jailatm.com).
Premium tablet content is funded through the ICS Debit account.
Constituent services
For questions about programming, visiting, mail, medical care, housing, or any other matter, use the Constituent Services Online Portal at doc.vermont.gov/information-inmate-families-and-friends. Office hours: 7:45 a.m. to 4:30 p.m., Monday through Friday, excluding holidays. Responses within 48 hours.
What to know before you send anything
Mail goes directly to the facility - include the incarcerated individual's name and ID number. Find both at the Inmate Locator linked from doc.vermont.gov/information-inmate-families-and-friends.
Facility addresses for all six Vermont correctional facilities are listed above.
Do not deposit funds for other incarcerated individuals on behalf of your loved one.
Money: Access Corrections at accesscorrections.com or 1-800-546-6283. Also Vermont Package Programs at vermontpackage.com.
Phone: ICSolutions; set up Prepaid Collect at icscorrections.com/facilities/vt_doc.html. For calls to multiple numbers, add funds to the Access Corrections account for the ICS Debit option. Save facility ICSolutions numbers to your contacts to prevent robocall blocking.
Tablets: Gold Passes at JailATM.com.
Out-of-state housing: doc.vermont.gov/information-inmate-families-and-friends/inmates-housed-out-state.
Constituent services questions: doc.vermont.gov/information-inmate-families-and-friends.
Related pages:
/prisons/vermont
How to send money to a Vermont inmate
Send mail and photos through InmateAid
Arrest Record Search (affiliate)
Frequently asked questions
Where do I mail a letter to a Vermont DOC incarcerated individual?
Directly to the facility. Use the incarcerated individual's name and ID number. Find both at the Inmate Locator: doc.vermont.gov/information-inmate-families-and-friends. Facility addresses are listed above.
How do I find which facility my loved one is in?
Use the Inmate Locator linked from doc.vermont.gov/information-inmate-families-and-friends, or ask constituent services at the same page (48-hour response).
How do I send money?
Through Access Corrections at accesscorrections.com, by deposit coupon (available on the VTDOC website), or by phone at 1-800-546-6283 or 1-866-345-1884. Also vermontpackage.com for property and fund deposits.
How do I set up phone calls?
Through ICSolutions at icscorrections.com/facilities/vt_doc.html. Use Prepaid Collect to fund calls to your specific number, or fund the Access Corrections account so the incarcerated individual can use the ICS Debit option to call any approved number. Customer service: 888-506-8407.
Why aren't calls coming through?
ICSolutions calls are sometimes flagged as robocalls. Save the facility's ICSolutions number (listed above) and the ICSolutions customer service number (888-506-8407) to your contacts. If still blocked, contact your carrier.
Can I buy a tablet Gold Pass?
Yes - at JailATM.com (deposits.jailatm.com). Gold Passes provide one hour of flex tablet use.
My loved one is housed out of state - what do I do?
See the FAQ at doc.vermont.gov/information-inmate-families-and-friends/inmates-housed-out-state. ====================================================================
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