Securus Technologies holds the exclusive contract at East Central Arkansas Community Correction Center in West Memphis, which means there is no choice between carriers. Every call your inmate makes goes through Securus, regardless of what number they dial. That monopoly is not going away.
What you can control is the rate Securus charges for those calls, and that rate is determined entirely by the phone number being dialed. Securus structures its pricing by number type, and the difference between the most expensive number and the cheapest number available for a given facility can be significant. This is where InmateAid makes a difference.
InmateAid analyzes Securus's rate structure for East Central Arkansas specifically and identifies the number that triggers the lowest available rate at that facility. Depending on where you are located, your current number may already be costing more per call than it needs to. An InmateAid number routed to your phone brings that rate down to the floor of what Securus charges without changing anything else about how the calls work. Your inmate still uses the Securus phones, the call still runs through the Securus system, and the savings show up immediately on every call.
To find out exactly how much you are currently paying per call and what an InmateAid number would save you specifically for this facility, email aid@inmateaid.com with the facility name and your current phone number. InmateAid will give you an honest estimate before you spend anything, so you know the math before you commit.