Do you have to have your phone number approved at the prison before you can have call. I changed my number but changed it on my jpay account but he won't call me . he might just be upset about all them time that he has before he comes home.
Phone numbers have to be approved in some facilities. If you have been approved but changed your number, you are STILL approved, the number has nothing to do with it (unless they have a number change restriction which could be as much as six months). Our advice is to call a counselor at the facility and politely ask for their guidance.