Does InmateAid Phone Service Work After an Inmate Transfer?

Your InmateAid phone service continues after a transfer and there is no additional charge to update it.

When an inmate moves to a new facility, the phone carrier and the local rate structure change, which means the number assigned to your account needs to be recalibrated for the new location. InmateAid handles that automatically at no cost every time it happens. There is no limit on how many times the number can be changed due to transfers, which means a quarterly subscription carries zero risk of becoming useless because of a move.

The process is straightforward. When you find out your inmate has been transferred, contact InmateAid and let them know the new facility. The team updates the account, assigns a new local number optimized for the new location, and you get the updated number sent to your email. From there, get the new number to your inmate through a letter so they can add it to their approved call list at the new facility and resume calls at the discounted rate.

The temporary gap between when the transfer happens and when your inmate has the new number is the only interruption to service, and that gap is determined by how quickly the letter reaches them rather than anything on InmateAid's end.

If you have not started yet and want to try the service, InmateAid offers discount coupons for first-time users. Email aid@inmateaid.com to request one and get started with no risk given the transfer protection policy that comes with every account.