The questions are answered normally within a few hours - you are notified via email, the response is also in your Account Dashboard. When a question is not answered immediately, it means that there are several similar questions already answered. If it is a question about a specific inmate we do not answer those. We are answering the ones that we haven't answered before and that will help other people who might be running into the same issue. There are over 5,000 questions and answers logged in this website and you can browse with the search bar to locate similar questions if yours was not one of the answered ones. If it is really important to you, email us at firstname.lastname@example.org and we will personally respond.
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