InmateAid is legitimate and has been operating since April 2012. Over that time it has grown to serve more than one million people per month, which is a scale that reflects a track record of consistent, reliable delivery rather than a fly-by-night operation.
The letter and photo service works exactly as described. When you place an order, it goes immediately to a third-party processing facility that prints and mails your letter the same day if ordered before 5pm Eastern time. Your inmate receives a physical printed letter and photo prints handed to them by staff after the mailroom inspects the contents, the same way any other piece of mail arrives. Thousands of letters go out through InmateAid every single day.
The most common reasons a letter does not reach an inmate have nothing to do with the service itself. Selecting the wrong facility or leaving out the inmate ID number are the typical culprits, and both are easy mistakes to make when setting up a profile for the first time. If a letter gets returned for any reason, InmateAid investigates what happened and resends it at no additional charge, even when the error was on the sender's end. That policy reflects genuine commitment to the service working as promised.
Beyond letters and photos, InmateAid offers discount phone service, postcards, greeting cards, magazines, and books, everything a family might need to stay connected and support someone through incarceration in one place.
The service is real, the delivery is reliable, and the company has been doing this long enough to have worked out the processes that make it consistent. Your inmate will receive what you send. We are proud to be the leader in Inmate Services like Discount Phones, Greeting Cards, Magazines, Books, Postcards and more.