First and foremost, know that there is only one option for a phone provider at ALL the facilities in the US. The one that has the contract, sets the rates and terms... essentially a monopoly at the prison. We are not replacing them, we are using their pricing to find the best possible phone number to make the calls the cheapest possible price. If we can save you money, we will get the line, if not we refund the money... immediately....

Well, congratulations for riding it out with him. This next episode will be another test. He is going to be overwhelmed at all the new technology that everyone uses and knows well. He'll feel left out in that regard. He will be somewhat institutionalized in the habits and routines that got him to the door. The hurdles are finding work and getting into positive and progressive routines that have some hope attached. Without that feeling that he can provide for his...

OMG YES! If you could see the inmate's faces at mail call, you would know how vitally import getting something. Not to be a commercial, but that is what InmateAid is all about. The services on the site are the ONLY things we can do for our loved ones stuck inside. Letters with great quality photos, postcards where you can upload any picture to the other side of your message, greeting cards for every holiday and meaning, magazine subscriptions -...

This is one of the most common questions families and partners ask, and it deserves an honest answer rather than a reassuring one. People do change in prison. It happens. The combination of time, consequences, reflection, and distance from the circumstances that led to incarceration genuinely transforms some people. Those stories are real. But the honest reality is that incarceration also produces a very particular kind of emotional intensity that does not always survive contact with the outside world. Inside, an inmate's...