InmateAid’s discount telephone service is designed to work with both jails and prisons, as long as the facility allows outgoing inmate calls through a compatible phone system. At places like Mercer County Jail, eligibility depends on the specific phone provider they use and whether the system can support the discounted routing. If your account shows pending, that usually means: Your setup is still being processed A number is being assigned to you The system is checking compatibility with the facility You will be notified once everything is ready to...

Once you have selected an inmate from "Search Personal Inmate Page" - you are then taken to their Personal Page - at the top of their profile, there are two buttons, one says "Send a Letter", the other "Follow Inmate". If you follow inmates, you can then interact with them via InmateAid where you can write them and they can write you back through our Response Service - sort of like a Pen Pal feature, especially if you do not...

If your fiancé is not scheduled for visits on that specific day, you generally will not be allowed in under normal rules. However, many facilities do offer something called a special visit for situations like yours, especially when someone is traveling from far away. A special visit must be approved in advance. Your fiancé will need to request it through: His counselor Unit manager Or another designated staff member Approval is not guaranteed, but it is often granted for legitimate reasons like long-distance travel, as long as it...

You will only know that your inmate has received your letter when they tell you by telephone or by return letter. There is no verification process. Prisons consider mail a sacred item that represents a connection to the outside world. Prisons are sensitive to an inmate’s rehabilitation and as such feel strongly that correspondence is critical to that end. We have a strict policy, in the event that a letter gets returned to us, we effort to locate that inmate's status then notify you of its return...