Our staff will not be in the office for their safety - please email all communication requests to aid@inmateaid.com. Thank you for your understanding and cooperation.

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Subject: Commissary

The time an inmate will spend in the "hole" or the SHU (special housing unit) is entirely up to the disciplinary hearing officer. Depending upon the offense, it could be as little as a couple of days or as long as several months. They can definitely write letters from the SHU.

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Subject: Commissary

Depending upon the facility, there is a provision for "indigent mail" - if the inmate has a commissary balance for a period of time (less than a few dollars) the prison/jail will offer the inmate a set number of "free stamps" along with envelopes and paper to mail letters.

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Subject: Commissary

We estimate that it takes 1-3 business days for a letter to reach the mail room of a facility. Once the letter arrives, all mail is inspected by facility staff for contraband which may delay the actual delivery at mail call. Normal mail call days are Mon - Fri usually n the afternoon.

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Subject: Commissary

Western Union only services about half of the facilities in the US. If the facility that your are looking for is not in their drop-down menu then they do not. InmateAid can get you a money order and deliver it to the facility on your behalf where Western Union cannot.

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Subject: Commissary

We partner with Western Union. You may access their Inmate Funds page through our site. There are instances where Western Union may not have a relationship with a facility - you may have to send a money order through the mail

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Subject: Commissary

Yes, you may send items like books, magazines and newspapers to your inmate as long as they are coming from the "publisher". InmateAid's website is set up choose from a wide variety of permitted items. You cannot choose commissary items for inmates. You must send money to them and they are permitted to shop once a week.

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Subject: Commissary

You will have to sit in on the hearings to see what the prosecutor is asking for to know for sure. The sentence we be determined by the circumstances of the crime (the value of what was allegedly taken or destroyed) and the criminal history of the defendant.

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Subject: Commissary

There are no current online services for Cuyahoga County Jail, they only accept money for an inmate "in person" - you can't even mail in a money order.  This is not a normal practice, usually Western Union is available for putting money on the books for inmates.

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Subject: Commissary

Any money deposited in your commissary account that goes unused is returned to you upon release. 

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