Recently Asked
Inmate Care Packages
How to Send Care Packages to an Inmate in Prison?
Sending a care package to someone in prison is not as simple as boxing up items and shipping them from home. Most correctional facilities do not accept...
Send Inmate Money
How to send money to a inmate in Jail or Prison?
Sending money to an inmate is one of the most practical things you can do to support someone on the inside. Money on their books gives them access to...
General Prison Questions-Terminology
"What is the difference between jail and prison?
Jail and prison are two distinct types of correctional facilities that serve different purposes, house different populations, and operate under different...
Inmate Phone Calls
How do I get a phone call from my husband who has just been transported there
When an inmate arrives at a new facility, phone access does not begin immediately. There is an intake and orientation process that typically takes one to two...
More Questions
Does inmateaid work someone who is in jail? Or is it just for people in prison?
InmateAid Services work for all jails, prisons and detention centers in this country.…
InmateAid Services work for all jails, prisons and detention centers in this country. Being incarcerated is the same no matter how they classify it. If you have a special need or specific question about any of the service, like the phone service and will it save you money, send us your telephone number and the facility name - we will give you an honest estimate before you sign-up
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Can i send my inmate mail to Robertson Unit in Abilene TX?
The inmate profiles are set up by the member/users of the website.…
The inmate profiles are set up by the member/users of the website. We do not monitor, verify or update the profiles unless requested by the member/user. But we are happy to help. Please send us the inmate's name and the new facility, once we have updated it for you, we will let you know.
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Can an Inmate Request to Move to a Different Cell?
Technically yes, practically it is difficult.…
Technically yes, practically it is difficult. Jail housing assignments are controlled by staff, and officers are not obligated to accommodate personal preference requests. Cells and pods get assigned based on classification, available space, and operational decisions, not inmate comfort.
That said, there are a couple of angles worth trying. If he can build a decent working relationship with one of the guards on his unit, a casual ask may carry more weight than a formal request out of nowhere. Guards do...
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Trying to get my daughter doc number?
Please send us the inmate's name, DOB, the facility, the state where they are and any information you think might help us locate them.…
Please send us the inmate's name, DOB, the facility, the state where they are and any information you think might help us locate them. Once we set it up we will let you know how to access it
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Where does the bill per local call go?
It would go to the company that has the monopoly contract at the location where the inmate is incarcerated.…
It would go to the company that has the monopoly contract at the location where the inmate is incarcerated. It could be one of thirty different companies. Send us your telephone number and the facility name - we will give you an honest estimate before you sign-up.
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when a person gets put in jail normally how long does it take for them to go to court
It could be a couple of days or up to several months.…
It could be a couple of days or up to several months. There are several variables that speed up or slow down the process. If you would like to send us more information about the case we might be able to offer some insight other than what we've written.
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Do the inmates get tested for sexually transmitted diseases?
yes…
yes
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Will the discount still continue if the imate gets moved to another jail.
Our service will provide you with a new number for the next facility.…
Our service will provide you with a new number for the next facility. When they transfer an inmate it almost always will require a new number to keep seeing a discount. When you know where they will be, email us the new location and we will get a new number for you within an hour - **_no charge_**.
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How do I set up calls with Telmate for inmates?
Send us your number and the facility name - we will give you an honest estimate before you sign-up.…
Send us your number and the facility name - we will give you an honest estimate before you sign-up. Our service does not replace Telmate, it works to make their service cheaper for you to use...reducing the cost of each call.
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Are we allowed contact visits in prison?
Contact visits are limited to a "hello" and "goodbye" kiss and hug.…
Contact visits are limited to a "hello" and "goodbye" kiss and hug. But, not all facilities have this option during visitation. The security level of the prison will dictate how visitation is conducted.
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I was having a hard time location inmate
Please send us the inmate's name, their DOB, the state where they might be and any information you think might help us locate them.…
Please send us the inmate's name, their DOB, the state where they might be and any information you think might help us locate them.
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WILL BEING AN EX CONVICT KEEP ME FROM SEEING SOMEONE IN PRISON?
Yes, probably.…
Yes, probably. There are exceptions to this rule but you will need to get permission from the warden. Exceptions occur for close family members but few others.
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Do I need an inmate number to send mail to FCI Jesup?
yes, inmates love to receive letters at mail call - [magazines](https://www.inmateaid.com/shop/magazines) too!…
yes, inmates love to receive letters at mail call - [magazines](https://www.inmateaid.com/shop/magazines) too!
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What Happens When You Self-Surrender to FCI Miami?
You will not know until you get there, and that is completely normal.…
You will not know until you get there, and that is completely normal. Surrender paperwork directs you to the institution, and the placement decision between the FCI Low and the satellite camp gets made during intake based on your sentence length, offense type, and criminal history. Generally speaking, non-violent offenders with sentences under 8 to 10 years and no significant criminal history go to the camp. If that describes your situation, camp placement is likely.
Here is what to expect when...
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Why Does Securus Charge More for Local Numbers?
Securus has the pricing structure backwards compared to most phone carriers.…
Securus has the pricing structure backwards compared to most phone carriers. With a normal phone plan, local calls are cheaper than long-distance calls. Securus flips that entirely. With Securus, calls to numbers within the same state as the facility are actually the most expensive. Calls to out-of-state numbers cost significantly less. Your inmate figured this out from the inside, and he is right.
So if you are in the same state as the facility he is at, your local number is...
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