The number provided is active and operation when it is emailed to you. You must give your inmate the number - if you would like a coupon code to send the number via postcard or letter, please let us know we'd be happy to provide one at no charge.

You must listen carefully to the recording and see what that prompt number is. One of the choices will be to connect the call, but one will be to reject and/or block the call. If you block the calls, you will need to contact the counselor at the facility to get it lifted.

If the inmate has full privileges and money on their books, they may call anytime from 6am to 9:30pm in most facilities

Most juvenile facilities limit the phone and visitation to immediate family members only. If that is the case in Oregon, you will have to go through his parents to get information or permission for contact while he is detained.

It is not a scam. You are asking because you are hoping there is a better way, a cheaper way.  Most times there is a better way. To understand our service, you have to understand how the prisons and jails do inmate calling. EVERY facility has only ONE service that has the contract to provide calling for inmates. InmateAid does not replace that service. We make it cheaper to use by assessing the call prices by area code. We get you

Yes, in fact inmateaid was created specifically for federal inmates. The service will save about $45 per month

InmateAid is not a replacement for the phone service at Starr County Jail, they use SecurusTech. We get you a phone number for your inmate to dial, this call flows through at a better rate than any in-state number. The difference in the price of the two numbers call is significant. Iif you speak more than three times a month, the savings pay for our service fee. If you talk everyday, you will save over $125 per month

All phone numbers are provisioned by a utility and emailed to the address you provide when you signed up, usually an hour from the receiving of your Transaction Receipt email. Sometimes the emails end up in your spam folder so check there too, if you don't see it. 

Sign up for the Discount Telephone Service. If your number is not local to Twin City GA rate center, then the call will be 3-4 times more expensive than if your inmate calls you to their rate center. We can get that local number for you.

You may request a coupon code from us to send the information to your inmate, notifying them of the new number to dial. Simply ask for a notification code to: aid@inmateaid.com - it's no charge