You can contact GTL and ask them to swap the number you have for the number we provide. In almost every case nationwide with GTL, there is a $4.00 per call savings with our numbers. You might also let them know on their last call to your old number about the change - most inmates already know about the service and probably alerted you to contact us. Regardless, we offer a coupon for a free letter or postcard with

Just let us know the new forward-to number and we would be happy to change it for you. As you might already know, we make this or any change to either number - no charge for any reason.      

We are working on an international calling solution that should be available before the end of the month, early May 2017 at the longest. We will let everyone know by email promotion.

They are a definite benefit if you talk more than 5-6 times a month. We can help in most cases and will let you know if we can't. Please let us know if you would like a coupon for a discount to try out the service.

The general rule is the phones are on at 6am and off at 9:30, seven days a week. Times vary but this is a very good example. Some inmates may have telephone restrictions for disciplinary reasons which would limit usage altogether. Inmates must have money on their account or have a loved one set up a pre-paid account with a carrier. The inmate may dial out during those times and the amount of the call is debited from the account.

Yes, our service works at all the facilities, but we are not a replacement for the service there or anywhere. Since each county jail uses their own service per location (by government bid), the rates are much higher than they should be because there is no competition. Local calls are cheaper than long distance, so we provide local lines to save a few dollars per call. The people benefit most from our service speak more than once a week. If

Yes, our services work at every facility in the United States. There are some instances where the phone service does not save money - if that is the case we do not issue a number, we simply refund the transaction. But everything else is reliable and convenient - there is nothing like it on the internet. If you would like an honest estimate of the phones savings, if available, send us your telephone number and the facility name and

Yes, the Discount Telephone Service would be beneficial if you have a long distance number that is not in the Cullman rate center. The current carrier is Telmate and local lines will save you money.

If you have a number from InmateAid, we will replace the number at no charge. If this is from another service you will either have to contact the counselor at Adelanto and request the block removed.

Background checks are usually pretty quick, it should not take longer than five business days. One thing to note, the facility notifies the inmate of the approvals, not the person applying. Therefore, you will have to hear back from your inmate to know when.