Ask the Inmate | Inmate Phone Calls

Subject: Inmate phone calls

Once I have the new local number, Can my husband still call me on the old line so I may give him the new local number. I signed up and haven't heard from him. Was wondering if he no longer could reach me. So what do I do...

Yes, he will be able to use both numbers if they are both connected with the phone service at the jail. Using our number is just going to be better in the long run because of the lower per-call cost.

Subject: Inmate phone calls

How do i give a number to a inmate without being able to speak to him?

You may use the Letter Service or the Postcard Service to send the new number to your inmate. There are other options, but they are not 100% reliable. One, you can try to call the facility and hopefully get a nice person on the phone who would take the information and let the inmate know, you could relay it through another inmate from their loved one and lastly if you are able to visit you can relay it there. If

Subject: Inmate phone calls

How can I communicate with an inmate at Heart of America Correctional Treatment Facility?

Heart of America Correctional Treatment Facility has a contract with Securus Technologies - you have to use them to receive calls. The collect call is the worst way to do this so you want to get an AdvanceConnect account set up. Their rates are published on their website. Please let us know if you find that you are speaking more than once a week and its getting too expensive - we can help.

Subject: Inmate phone calls

How late can an inmate call from a federal prison?

The phones at all of the federal prisons are shut off at 9:30 pm. Usually there is a pretty long line at the end of the evening for calls and if you miss their call after 9:00, they would have to get in the back of the line and wait for another turn. That might be a challenge with all of the inmates waiting to get their last call for the day through, too.

Subject: Inmate phone calls

How can i get a discount telephone service?

Either sign up online, email us questions or call 866-966-7100

Subject: Inmate phone calls

Hello I set up the discount telephone service, I received an email but I don't which number I have to give to my inmate to call me because I set up two lines?

There are two numbers on the confirmation email, one is the number you provided - that is the "forward-to" number, the other number is the number to use to save money with.

Subject: Inmate phone calls

My boyfriend was arrested in Maricopa date 6-27-2016 for failure to appear in court for back child support I've been doing a search online I'm not getting anywhere what site do I need to go to to find out when he getting out I would like to put money on his book so I can at least talk to him

Maricopa County uses ConnectNetwork.com, the website for GlobalTel*Link for the inmate's phone service.

Subject: Inmate phone calls

How I can get a phone number where my inmate can call me?

Your new number is issued to you by email within an hour. Please let us know if you need assistance getting started

Subject: Inmate phone calls

Can inmates call every day?

Yes, they can call anytime as long as they have money on their books or you have a prepaid account set-up and funded through the carrier at the facility

Subject: Inmate phone calls

Can a debit card be used to set up the discount services?

You should be able to use any debit or prepaid card through our portal. If there is an issue, we are able to take the order over the phone and manually charge the card. Please call us at 866-966-7100 or email at aid@imateaid.com

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