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Subject: Family services

It varies by location and their policies, but usually the inmate will be able to set up their telephone list within 1-2 weeks if your are immediate family, a little longer if not. Letters may be sent as soon as the inmate has money on the commissary to buy stamps.

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Subject: Sending mail inside

Inmates receive mail Monday through Friday usually handed out at mail call between 4-6pm. It is the responsibility of the letter writer to set up the inmate profile with the correct address and inmate number. The main reason we get letters returned is the Inmate ID is missing or the facility is wrong. We will let you know if the letter comes back and give you some options as to what we can do to re-send it.

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Subject: Commissary

We estimate that it takes 1-3 business days for a letter to reach the mail room of a facility. Once the letter arrives, all mail is inspected by facility staff for contraband which may delay the actual delivery at mail call. Normal mail call days are Mon - Fri usually n the afternoon.

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Subject: Offender phone calls

It really depends on the facility, they all have a separate set of rules. Inmates get a handbook when they are first processed which has all of the rules and regulations. The telephone privileges are in this handbook. If you would like us to try and find out what the particular rules are in your inmate's situation please let us know where they are incarcerated.

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Subject: Sending mail inside

In most instances yes, inmates may receive a pen and paper, but they are best served with a little money in their commissary account to buy stamps and envelopes to mail off what they've written.

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Subject: Sending mail inside

Depending upon the facility it could vary but the general mail call time is late afternoon.

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Subject: Inmate search

You can begin your [search here](http://www.inmateaid.com/inmate-search). Click on the state and then narrow down your choices to the facility type or name listed.

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Subject: Offender phone calls

We estimate the letters take 1-3 business days to reach the prison or jail. Once inside the facility, the staff opens each piece and inspects the contents for contraband. Sometimes this process delays the actual delivery to the inmate. Depending upon where your inmate is, it could be as strict as 300 minutes a month or they can have unlimited calling and access. Tell us where your inmate is and we will let you know their policy.

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Subject: Prison food

Absolutely. Inmates are fed three meals per day albeit not always the "tastiest". These meals are engineered by a nutritionist that are guided by a minimum standard set for nutritional value and calories.

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Subject: Sending mail inside

The cost is $1.59 for the first photo - additional photos are $1.39. In almost all cases, there is no limit to the number of photos allowed (federal and state no limit). If you want to check with us before sending if they are in a county jail, we will let you know if that particular facility has a limit.

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