The best that our service could do for you is cut the price of the calls down to just under $2.00 per call instead of what you are paying. You have to do the math and see if saving $2.00 per call is worth $20 per month. You would have to be speaking more than 10 times per month to cover the cost of the service.

Yes, usually their counselor will hand them a slip of paper with the transaction date and amount

You will not be able to send anything with the letter but photographs on 4" x 6" glossy paper - no Polaroids. You can send the Word Search from the publisher  - InmateAid has several to choose from in our magazine section. Let us know if you are interested in any of them, email us the title and we will send you a discount coupon for the purchase.

Free phone calls are usually in the county jail when first booked, but it is not a guarantee. We don't think that they offer a free call in the state system

The phone service at a particular correctional center is set up through bid process. In this case, Securus has the contract for all inmate outbound calling and to tape record the calls - essentially a monopoly. Therefore, you have to use them to receive any calls. The choice is whether you pay Securus for a long distance call (to your number) or a to a number that we get you. Securus has a rate calculator on their website so that

It is true that if there is any sort of balance from a previous charge or any fine or restitution they will deduct it from the commissary. If there is a stipulation as to a percentage, that might be good information to know. But if the amount is substantial, they might take all that you deposit. InmateAid's service is not email; it is with the US Postal Service. Inmates do not have Internet access. We estimate that it takes 2-3

Magazine subscriptions all take about 2 months to get started. It is not a product of our customer service, it is a publisher issue. If you would look at a magazine subscription insert in any magazine out there, underneath where you fill out your name and address is a line of fine print that states it takes "could take up to 8-10 weeks to begin delivery". It is nothing we can control and would have been the same issue if

Yes, mail is considered sacred in a prison - even in the hole. Whether the inmate has money on their books or not, there is no reason why an inmate cannot keep in touch if they want. InmateAid's service is not email; it is with the US Postal Service. Inmates do not have Internet access. Your inmate will be able to write you through us or if they have your address - even inmates with no money on their books can

It's not a good idea to leave the ID off of the correspondence. If you did the letter through InmateAid, and forgot their ID number - we will resend it at no charge once you correct the information and email it to us.

No, the only reduction of time is granted to inmates who qualify for and pass the RDAP program. This is a nine-month course that once completed gets the inmate a one-year reduction in their sentence plus a guaranteed 6-12 more of halfway house time.