The phone service at a particular correctional center is set up through bid process. Whichever company has the contract for all inmate outbound calling and to tape record the calls - essentially has a monopoly. Therefore, you have to use them to receive any calls. The choice is whether you pay them for a long distance call (to your number) or a local call (to a number that we get you). If you are already local, we cannot save you

Usually the lag time is between 1-3 weeks. There is an orientation period that the inmate has to complete before they are allowed to submit their phone list. Without knowing where your inmate is incarcerated we are guessing as to the actual time you'll have to wait.

We are not a replacement for the prison phone service, we make their service cheaper by providing you a number that will charge you their lowest possible rate. You have to register the number we have provided on their service to receive calls. It is the price difference between local and long distance why people use our service. Therefore, you have to pay Global Tel for every call whether you use us or not, but in your case, the call

Yes we can help. But, please be mindful that we are not a replacement for Securus, we make their service cheaper for you to use by finding phone numbers that have their lowest rate per 15-minute call. We can definitely get the price of the calls down to at least $3.15 per call. Send us your number and the facility name - we will give you an honest estimate before you sign-up

The phone service at a particular correctional center is set up through bid process. Whoever has the contract for all inmate outbound calling and to tape record the calls - has essentially a monopoly. Therefore, you have to use them to receive any calls and they do not have anyone competing . The choice is whether you pay them for a long distance call (to your number) or a local call (to a number that we get you). If you

In most cases we can get a number that will make the calls cheaper. There are about 12-13 state prisons that have flat rates where our service will not benefit you. Almost all of the county jails and federal prisons have rates that offer a break with a new number. Carefully read all of the postings about the service on our site. We make it easy to understand and offer assistance and coupons to try the service for a month

Yes, all inmates have to submit a calling list for approval

Yes, you can receive prepaid calls on your cellphone. You cannot receive collect calls however on your cellphone. If you would like some specific information send us your number and the facility name - we will give you an honest estimate before you sign-up

No, the staff does not relay messages or information to inmates, it is against their policy to do so. You will have to get the number number to your inmate. If you are interested in using our [Letter Writing service](https://www.inmateaid.com/letters), please let us know via email and we will send you a coupon code to use it - for free.

$15.00