The inmate either needs money on their books to make an outbound call, or they can make a collect call (the MOST expensive way to the recipient) OR someone on the outside can arrange to place money at the phone carrier (called Advance Pay). The third option normally has two pricing tiers and this is where InmateAid can make a substantial difference. Some pre-paid calls are as much as $15-20 per 15-minutes, InmateAid can get the same call for $3.00

It only takes a minute, if you talk a lot it'll be worth it.  When your inmate gets moved after the hurricane to another facility, we will change the number to the new location at no charge.

There is only one company that services that facility - Securus Technologies. Depending on your location, an InmateAid number will get the calls at the cheapest rate Securus charges. It's the phone number that saves you money.

The inmate cannot receive calls, they have to initiate them. If you are out of the country, the inmate will have to pay the international rates for the company that has the service contract at the facility to call you.

MIght be Securus blocking your line to prohibit you from saving money. Here is what the Federal Communications Commission (FCC) has to say about their illegal tactics:  Commission Ruling Opens Doors For Low-Cost Call Routing Service For Inmates And Their Families  https://apps.fcc.gov/edocs_public/attachmatch/DOC-323495A1.pdf Petition for Declaratory Ruling of Securus Technologies, Inc - EDOCS https://apps.fcc.gov/edocs_public/attachmatch/DA-13-1990A1.pdf

If you are really worried, we would advise you to call the facility and ask to speak to their counselor to see if they have any recent restrictions.

The number that you give your inmate is placed on their call list which is through their Trulincs account. When the calls come through the federal prison phone system, there is no caller ID. Normally it will say UNKNOWN. FYI, there is nothing "private" in prison, every call is listened to.

yes, as long as there is money on their books

The inmate is notified that they have money in their trust account by their counselor or through the internal communication system (i.e.Trulincs in BOP)

We are not replacing Paytel, we’re getting a number that gets you the lowest rate they offer. In most cases, your calls are $6-7.00 each, we get you the right number that saves over $3.00 per call, it'll pay for itself in only 6 calls. If you talk every day, the service will save a lot more than the $20 fee we charge. That is why this service is loved by thousands since 2012.